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# Senior Support Engineer

- **Company:** Boxxe Group
- **Location:** Sutton-on-the-Forest, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Microsoft Azure, Disaster Recovery, Hyper-V, Microsoft Software, Windows Servers, Citrix Systems, Virtualization Technology, Cloud Platform System, Office365, Microsoft InTune, Veeam, Cisco, Vmware
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=eb4cf102ecf7322a

## About the Role

Do you have experience in Virtualization?, * Proven experience supporting enterprise infrastructure environments

 * Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
 * Experience with virtualisation platforms (VMware, Hyper-V, Citrix)
 * Understanding of networking and security principles
 * Experience in a Managed Services or fast-paced support environment
 * Strong troubleshooting skills with focus on root cause analysis
 * Ability to communicate clearly with technical and non-technical stakeholders
 * Experience producing technical documentation and managing tickets effectively
 * Comfortable working in a fast-paced, customer-focused environment
 * Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial

## Description

The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works., * Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)

 * Own and resolve complex technical issues, including incidents, problems and changes
 * Act as a technical lead for key customers, becoming a trusted SME
 * Support delivery of low-impact project work aligned to managed service customers
 * Maintain and improve system performance, security and availability
 * Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
 * Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
 * Troubleshoot VDI environments (e.g. AVD, Citrix)
 * Produce clear technical documentation (runbooks, SOPs, knowledge articles)
 * Collaborate with internal teams and third parties to resolve issues effectively
 * Support and mentor 1st and 2nd line engineers
 * Participate in the on-call rota and support major incidents
 * Drive continuous improvement across services and processes
 * Ensure compliance with ITIL practices


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