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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Associate - **Company:** Mitchell Companies - **Location:** Gulfport, MS, United States - **Experience:** Starter - **Salary:** $49,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Software Documentation, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Office Suite, Productivity Software, Wi-Fi Technology, Automated Data Processing (ADP), Spiceworks, Software Troubleshooting, Laptops, User Administration - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=821b476e6d446c57 ## About the Role Do you have experience in Productivity software support?, Do you have a Associate's degree?, * 1-3 years of experience in an IT support or help desk role * Associates degree with technical focus * Basic knowledge of: + Windows operating systems + Microsoft 365 / Office applications + Active Directory (user account management, password resets) * Strong troubleshooting and problem-solving skills * Ability to communicate technical information in simple, clear terms * Organized and able to manage multiple requests at once * Customer-service mindset and ability to work with colleagues at all levels Preferred: * Experience with ticketing systems, such as Spiceworks * Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues) * Experience supporting hourly or field-based workforces Work Environment: This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%). Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Ability to lift and move up to 10 lbs. of equipment. ## Description The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests. This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners., * Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system) * Troubleshoot and resolve common issues related to: * Workstations, laptops, and mobile devices * Password resets and account access * Email, printers, and basic network connectivity * Standard business applications (e.g., Microsoft Office, ADP access, etc.) * Log, track, and update all support requests in the ticketing system * Ensure timely response and resolution in line with service expectations * Escalate unresolved or complex issues to the Technology Manager or appropriate vendor * Set up and configure new hire equipment (computers, accounts, system access) * Support onboarding and offboarding processes (account creation, access removal, equipment handling) * Maintain and organize IT equipment inventory * Assist with basic system updates, patches, and routine maintenance tasks * Provide clear, user-friendly guidance to employees with varying levels of technical experience * Follow established IT policies, security protocols, and documentation standards * Other duties as assigned, This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)