> Markdown version of [/jobs/ext/588967-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/588967-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** FIRSTPRO INC - **Location:** Augusta, ME, United States - **Salary:** $58,240.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Software, Software Documentation, Desktop Computing, Monitoring of Systems, Remote Service Software, Software Deployment, Software Engineering, Software Licensing, Connectivity Problems, Laptops - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=017bf98d50b0dd49 ## About the Role Do you have experience in Customer communication?, * Experience providing desktop and end-user technical support * Strong troubleshooting skills across hardware, software, and operating systems * Working knowledge of Microsoft Windows environments * Excellent communication and customer service abilities * Experience tracking and managing technology assets and inventory, Candidates with experience supporting government environments, large-scale Windows infrastructures, or public sector organizations will be highly regarded. Success in this role requires strong problem-solving abilities, attention to detail, and a commitment to delivering excellent customer service. ## Description We are seeking Desktop Support Specialists to provide hands-on technical support within a large enterprise environment. This role is responsible for maintaining end-user computing devices, resolving technical issues, supporting technology deployments, and ensuring a stable and secure desktop experience for employees. The ideal candidate will be comfortable working independently, interacting directly with users, and managing multiple priorities in a fast-paced support setting., * Deliver day-to-day support for desktop computers, laptops, printers, and peripheral devices. * Install, configure, and maintain Windows operating systems and business applications. * Diagnose and resolve hardware failures, software issues, connectivity problems, and user-reported incidents. * Perform system upgrades, software deployments, and operating system updates. * Assist with testing new technologies, patches, and application releases prior to production rollout. * Partner with technical teams to identify recurring issues and implement long-term solutions. * Support workstation lifecycle management, including equipment setup, replacement, relocation, and retirement. * Maintain accurate records of hardware assets, software licensing, and inventory levels. * Coordinate the disposal and replacement of outdated or non-functional equipment according to organizational standards. * Assist with endpoint security initiatives, including antivirus management, patch compliance, and system protection measures. * Utilize remote support tools to troubleshoot and resolve issues efficiently. * Provide clear guidance and technical assistance to end users regarding systems, applications, and technology services. * Investigate root causes of technical problems, validate corrective actions, and implement permanent resolutions where appropriate. * Support basic network troubleshooting efforts and coordinate escalations when necessary. * Create and maintain user documentation, knowledge base articles, and training materials. * Monitor system performance trends and identify opportunities to improve reliability and user experience. * Participate in team meetings, operational reviews, and ongoing technology improvement initiatives. * Ensure all support activities are documented thoroughly and in accordance with established procedures. * Communicate project updates, service impacts, and issue status effectively to stakeholders. * Collaborate with vendors and third-party providers when support or escalation assistance is required. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)