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# Manager I, IT Support

- **Company:** Transunion's Internal
- **Location:** Reston, VA, United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $168,750.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Issue Tracking Systems, Salesforce.Com, Information Technology, Tools for Reporting
- **Published:** June 19, 2026
- **Apply:** https://www.dice.com/job-detail/04bfe48c-3c60-4605-873d-5ffa4a09226f

## About the Role

* 3+ years experience managing teams in customer service, technical support, or relationship management roles
 * 5+ years in customer support or operations
 * Bachelor's degree in business, finance, computer science, or equivalent experience
 * Experience with ticketing systems and CRMs (Salesforce preferred)
 * Experience supporting B2B customers and working in a customer-facing technical or operations environment
 * Available for after hours/on call support

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:

 * Familiarity with ITIL (Information Technology Infrastructure Library) best practices or service management frameworks
 * Experience with reporting and data analysis (Excel, CRM reporting tools)

## Description

The Customer Technical Support Manager will lead a global B2B technical support team across U.S. and India. In this role, you'll manage a customer-facing, multi-service support organization focused on delivering timely, high-quality service and a great customer experience. You'll also drive operational improvements and work closely with cross-functional partners-including IT, Sales, Product, Legal, and Compliance-to support customers and strengthen our overall support programs. This role will also report to the Senior Manager of IT Support. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week., * Lead the day-to-day operations of a global B2B support team, overseeing customer inquiries, incident response, escalations, reporting, and workload management

 * Drive a seamless and high-quality customer experience through consistent support delivery and continuous process improvements
 * Analyze support data, trends, and metrics to identify opportunities for operational efficiencies and service enhancements
 * Partner closely with cross-functional teams-including Sales, Product, Technology, Legal, and Compliance-to resolve issues and align on customer needs
 * Build, coach, and develop a high-performing, inclusive team through clear goals, feedback, and career development
 * Contribute to the broader direction, strategy, and ongoing improvement of the Global Service and Support organization


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