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# Service Desk Technician (Level I / Level II)

- **Company:** Dynamic Solutions Technology LLC
- **Location:** Butner, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Configuration Management, Desktop Computing, Network Architecture, Network Connections, Remote Service Software, ServiceNow IT Service Management, Firewalls (Computer Science), Information Technology, CIS Benchmarks, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db48b8f3c459d77f

## About the Role

Do you have experience in IT infrastructure?, Do you have a Bachelor's degree?, * 2-4 years minimum Help Desk Administrtion experience.

 * Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
 * Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:

 * Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
 * Certifications: CompTIA A+ certification or higher

## Description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role., * Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.

 * Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
 * Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
 * Install, configure, and maintain workstation hardware, software applications, and operating systems.
 * Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
 * Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
 * Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
 * Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
 * Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
 * Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
 * Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
 * Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
 * Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction


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