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# Tier 2/3 Technical Support Specialist

- **Company:** Titan Professional Resources
- **Location:** Norman, OK, United States
- **Salary:** $50,544.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, CompTIA Network+, Hyper-V, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Cloud Services, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Firewalls (Computer Science), 3-tier Architectures
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b330a3d96246e37

## About the Role

Do you have experience in Public Cloud?, We are seeking an experienced Technical Support Specialist (Tier 3) to join a growing organization in the OKC area. This role is ideal for a skilled IT professional who thrives in a fast-paced environment and enjoys solving complex technical challenges while supporting a stable and expanding infrastructure., * Proven experience in IT support and infrastructure management

 * Experience with Microsoft 365 cloud services (Entra, Purview) and platforms such as Azure or AWS
 * Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls)
 * Experience with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne)
 * Excellent troubleshooting, communication, and customer service skills
 * Relevant certifications (CompTIA Network+, Security+, Microsoft) are a plus

## Description

* Resolve escalated technical issues and support complex infrastructure environments
 * Perform root cause analysis and implement long-term solutions
 * Manage and support Windows Server, Active Directory, Microsoft 365, and virtualization platforms (e.g., Hyper-V)
 * Configure and maintain network infrastructure, including firewalls, switches, and VPNs
 * Assist with onboarding new clients and deploying IT solutions
 * Document technical procedures, solutions, and best practices
 * Collaborate with vendors and third-party providers to resolve issues
 * Participate in an on-call rotation and respond to critical after-hours incidents
 * Mentor junior team members and contribute to internal knowledge sharing


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