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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Operator - **Company:** Arkansas State University - **Location:** Jonesboro, AR, United States (Remote available) - **Salary:** $36,629.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Computerised Systems, Information Technology - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69f7274b5ddcb337 ## About the Role Do you have experience in Websites?, Do you have a Bachelor's degree?, * Exceptional knowledge of computer systems and hardware. * Deep-Seated experience with desktop operating systems. * Strong verbal and written communication and documentation skills. * Ability to understand and analyze computer system problems or errors to be able to troubleshoot. * Demonstrate strong organizational skills. * Ability to conduct research into a wide range of computing issues as required. * Exceptional knowledge of computer systems and hardware. * Deep-Seated experience with desktop operating systems. * Strong verbal and written communication and documentation skills. * Ability to understand and analyze computer system problems or errors to be able to troubleshoot. * Demonstrate strong organizational skills. * Ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain information quickly to better assist our campus community. * Ability to present ideas in a user-friendly language to non-technical staff and end users. * Keen attention to detail, multi-tasking, highly self-motivated. * Analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Experience working in a team-oriented, collaborative environment. * Proven track record of strong partnering skills with both internal and external partners., The formal education equivalent of an earned Bachelor's Degree in computer science, computer applications, or a related field. Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of the qualifications review committee. ## Description Arkansas State University Information and Technology Services department is seeking a skilled and reliable Computer Support Specialist to join our team. The successful candidate will be responsible for a wide range of tasks related to computer support for the university. This position is governed by state and federal laws and agency/institution policy. This role requires the ability to work independently and as part of a team, troubleshoot and solve complex issues, and deliver high-quality work within tight deadlines., * Assists users with questions and problems relating to a particular area including hardware, software, and network workstations * Assist the Computer User Support Assistant Manager in planning and implementing strategies to better communicate. * Coordinate daily customer service operations (e.g., emails, calls, after hours tickets) * Monitor and maintain IT Support services website * Candidates should be natural problem solvers who continuously strive to provide excellent customer service * Motivate staff to perform their best and demonstrate positive behavior * Support new and existing staff * Utilize training programs and techniques. * Communicate with clients and evaluate their needs * Create reports, analyze, and interpret data. * Demonstrate reliability and dependability as this position is essential to our organization * Must demonstrate the ability to learn quickly and adapt to new and changing environments along with the willingness to take on additional responsibilities * Make sure to adhere to company's policies and guidelines. * Act as our service representative and set an example for our staff * Assist with our IT Support Services if needed. * Answer the help-desk phone, email and student app when needed. * Provide prompt and helpful feedback to individuals requesting assistance * Maintain the helpdesk Knowledgebase * Prepare help desk data reports as required or assigned * Other duties as assigned ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Should be Included in Your Programming Resume to Highlight Your Skills](https://www.wearedevelopers.com/magazine/142-what-should-be-included-in-your-programming-resume-to-highlight-your-skills) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)