> Markdown version of [/jobs/ext/589900-sr-telephony-analyst](https://www.wearedevelopers.com/jobs/ext/589900-sr-telephony-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr. Telephony Analyst

- **Company:** Selene Finance Lp
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Interactive Voice Response, Cloud Computing, Queue Management Systems, Data Management
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c0c1f11647b88dc8

## About the Role

Do you have experience in UI?, Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess direct or related experience in each of the following:

 * Minimum of three years of experience working in a Contact Center environment.
 * Experience with Alvaria Cloud; Outreach, Manager, CX Business UI.
 * Possess intellectual curiosity and has the ability to create a safe environment for ideation.
 * Ability to utilize time management efficiently.
 * Maintains high degree of confidentiality.
 * Excellent attention to detail.
 * Experience in a geographically dispersed organization.
 * Proven ability to solve problems creatively.
 * Ability to multi-task and consistently meet multiple deadlines.
 * Strong verbal and written communication skills.
 * Ability to work in a team environment.
 * Strong customer-service orientation.
 * Ability to use good judgment.

## Description

* Telephony administrator for Selene's Alvaria telephony system includes dialer campaign management, inbound queue management and interactive voice response unit.
 * Develop daily, weekly and monthly outreach lists and priorities to Dialer Team for daily automation builds and schedules.
 * Track and provide feedback to operations management on agent, function, and investor level trends and opportunities to ensure goals are achieved and operations management has the information needed to run an efficient and effective operation.
 * Make real-time intraday adjustments to ensure inbound service levels remain in standard while maximizing outbound call attempts.
 * Provide insights and analytics on drivers impacting key performance and risk indicators.
 * Point of contact for internal technology team on needs and opportunities within the telephony environment.
 * Create, publish and/or monitor reporting and analytics for the contact center.

 * Assists with the creation of an operating structure capable of executing the strategy, including but not limited to data management, reporting, refining functional and technical processes.
 * Continuously evolves efficient contact center solutions and departmental processes.
 * Clearly communicates strategies to team members and other stakeholders.
 * Establish internal controls and process observation routines to reduce regulatory errors.


## Related Videos

- [The Lifehacker's Guide to Software Architecture](https://www.wearedevelopers.com/videos/1003-the-lifehacker-s-guide-to-software-architecture)
- [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top)
- [Technology is Necessary, But Not Sufficient](https://www.wearedevelopers.com/videos/880-technology-is-necessary-but-not-sufficient)
- [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it)

## Related Articles

- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)