> Markdown version of [/jobs/ext/589922-it-service-desk-admin-iii](https://www.wearedevelopers.com/jobs/ext/589922-it-service-desk-admin-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Admin III - **Company:** KADAHL CORPORATION. - **Location:** Boise, ID, United States (Remote available) - **Experience:** Experienced - **Salary:** $69,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Desktop Computing, Human-Computer Interaction, Web Browsers, Issue Tracking Systems, Internet Protocol, Mobile Application Software, Network Troubleshooting, Microsoft Office, Network Connections, Salesforce.Com, Computer Equipment, Information Technology, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=506e99a94abb529e ## About the Role Do you have experience in Network troubleshooting?, Do you have a High school diploma or GED?, * High school diploma or equivalent; Bachelor's degree in computer science preferred * Professional appearance and effective communication skills * Two years' experience with PC hardware, software, and management * Two years of end user interaction or customer service * Punctuality and reliability to cover their scheduled shifts * Knowledge of browsers, internet protocols, network troubleshooting, mobile device hardware and apps, mobile apps, ISP connections and methods, desktops and desktop software * Must be or become familiar with company products and navigate the company's programs and systems in a reasonable amount of time * Must be able to communicate effectively verbally and in writing * Ability to maintain composure under pressure and stress * Proven ability utilizing empathy and positive regard in a variety of situations * Exceptional customer service skills and continually displays a partner first mentality * Embraces teamwork and can also work independently when necessary * Strong organizational and process skills * Maintain cooperative and effective working relationships within company * Manage own time to meet department goals and deadlines, Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach, and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard and mouse. ## Description This position will provide first line technical support to internal customers and provide second line technical support to external customers. Responds to telephone calls, emails, and support tickets. Maintain desktop computers and applications for employees and the servers that support this desktop environment. Professionalism, customer service, and communication skills are essential., * Provide effective technical support to internal customers in person and over the phone, regardless of location * When needed, support Level 2 in troubleshooting PC hardware, software and network connectivity * Document support resolution within the SalesForce or Jira ticketing system * Create and disable user accounts and workstations in Active Directory * Create new email accounts, to include users, Microsoft 365 groups, distribution lists, and shared mailboxes * Office 365 license management. Assign appropriate licenses to each user * Manage access requests to Truckstop's internal systems * Password resets and walking internal customers through self-service resets * Partner with Customer Support staff regarding technical issues experienced by our customers * Effectively troubleshoot technical issues with the customer over the phone; often discussing issues with users of limited technical knowledge and log records of those issue * Participate in UAT testing of products and document bugs for replication by development * Project management including assessment, planning, documentation, scheduling, training, and effective execution * Prepare and maintain documentation for supported environments The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)