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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** DuraServ Corp - **Location:** Coppell, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Microsoft Azure, Cloud Computing, Computer Networks, System Configuration, Issue Tracking Systems, Subnetting, Virtual Private Networks (VPN), Microsoft Dynamics, Microsoft Office, Microsoft Software, Remote Service Software, User Provisioning Software, Virtual Machines, Cloud Platform System, Office365 - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb51f96752387805 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, Required * 3+ years of combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support * Demonstrated Tier II or higher support experience - you have handled escalated tickets and resolved issues that Tier I could not * Hands-on experience with Azure Virtual Machines and Azure networking components - virtual networks, subnets, VPN connectivity * Proficiency with technical support ticketing systems and remote support tools Preferred * High School diploma or equivalent required; associate or bachelor's degree preferred * Experience supporting Microsoft Dynamics 365 environments * Familiarity with new user provisioning workflows including account setup, permissions, and cloud environment integration * Microsoft certifications (AZ-104, MS-900, or equivalent) are a meaningful differentiator ## Description DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction. Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required, As a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 - plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. You're not a generalist who dabbles in cloud environments. You're a specialist who knows the Microsoft stack and resolves issues with precision. If you're the person who actually fixes what Tier I couldn't - and you take documentation as seriously as diagnosis - this role was built for you. What You'll Own The Resolution * Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues - you pick up where Tier I stops and you close it * Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments - platform knowledge is a requirement, not a preference * Handle escalated helpdesk tickets with urgency and precision - every ticket resolved is a DuraServ team member back to full productivity * Manage, troubleshoot, and configure Azure Virtual Machines - including configuration, monitoring, and ongoing support The Infrastructure * Address and resolve Azure networking issues - virtual networks, subnets, VPN connectivity - with the technical fluency to diagnose and fix without escalating upward * Manage new user onboarding end-to-end: account setup, email, permissions, and network and cloud environment integration - done right the first time, every time * Develop and maintain current, accurate technical documentation for procedures, troubleshooting steps, and system configurations - your documentation is the institutional memory that protects the team when you're not in the room Who You Are You don't just close tickets. You solve problems - and you document the solution so the next one gets handled faster. * Technically fluent in the Microsoft stack - Azure, Office 365, and Dynamics 365 are not stretch goals; they are your daily operating environment * A strong diagnostician - you analyze symptoms, isolate root causes, and resolve issues at the source rather than applying patches that create callbacks * Cloud-competent - you manage Azure VMs and networking components with confidence, not caution * Clear communicator - you explain technical issues and resolutions to non-technical end users without condescension and without losing accuracy * Documentation-disciplined - your procedures, configurations, and troubleshooting steps are current, complete, and usable by someone who wasn't in the room when the issue happened * Composed and prioritized under volume - you manage multiple tickets simultaneously, triage effectively, and don't let urgency drive you to shortcuts that create problems downstream ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)