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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Second Line Analyst - **Company:** Computacenter PLC - **Location:** Nottingham, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Antivirus Softwares, Microsoft Antivirus, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, McAfee VirusScan, System Center Operations Management, Networking Basics, Windows PowerShell, Symantec Endpoint Protection, TCP/IP, Scripting, Microsoft InTune, Information Technology - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=68a0a4dd01eb07ae ## About the Role Do you have experience in TCP/IP?, Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices, so please bear this in mind when applying, * At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents * Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment * Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner * Strong technical skills in the following areas * Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender * Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS) * Directory Services: Active Directory Domain Services, Entra ID * Ivanti UWM: Environment Manager, Application Control, Performance Manager * Monitoring Tools: ScienceLogic, SCOM * Networking Fundamentals: DNS, DHCP, TCP/IP * Policy Management: Group Policy, Intune Policy * Quest: Active Roles, Recovery Manager * Scripting: PowerShell ## Description Join our dynamic 2nd Line Command Support team in Milton Keynes, where you'll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you'll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer's estates. Your insights and expertise will be vital in supporting the team's success, making a real impact on our customer experience. What you'll do * Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service * Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment * Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes * Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience * Support infrastructure change implementations, ensuring seamless transitions and minimal disruption ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [JavaScript? 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