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# IT Support Tier I

- **Company:** ACF, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Client Server Models, Software as a Service, Cloud Computing, Information Systems, Databases, System Configuration, Dynamic Host Configuration Protocol, Software Debugging, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Network Topologies, Internet Information Services (IIS), Internet Message Access Protocols, Local Area Networks, Network Security, Simple Mail Transfer Protocols, Windows Servers, Netsuite, Post Office Protocol, Simple Network Management Protocols, SQL Databases, SQL Server Reporting Services, TCP/IP, Web Applications, Data Logging, Scripting, Computer Networking Systems, Information Technology, Software Performance, Cisco
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c60b516f8474e61

## About the Role

Do you have experience in Windows Server administration?, Do you have a Bachelor's degree?, This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions., BS in Computer Science, Information Systems or a technically related field or equivalent related work experience in a multi-site software services environment.
Working knowledge of Microsoft Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (Cisco, Bay, Netgear, etc.) network security, etc.
An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE.
Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects.
Experience configuring, setting up, and debugging PC-based and Web-based systems.
Understanding of SQL/Scripting/Reporting SQL Server Reporting Services.
Preferred Certifications: Security + and Cloud +
Help Desk experience preferred.
Exhibit "Customer Success" behavior
Experience with NetSuite helpdesk software preferred
Software as a service (SaaS) experience
Requires reading; math; conducting research via customer-oriented questions; documenting feedback and coordinating with others to accomplish results., Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

## Description

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF's products; understand the client's business needs and improve client satisfaction with ACF's products. This is a high-profile position where client satisfaction and maintaining ACF's high-quality standards are a priority., Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise in all ACF products.
Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation.
Document known issues/fixes/workarounds in knowledgebase articles.
Maintain customer database by logging all support calls.
Provide on-call coverage in a rotation.


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