> Markdown version of [/jobs/ext/590410-it-systems-analyst](https://www.wearedevelopers.com/jobs/ext/590410-it-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Analyst - **Company:** Sentara Healthcare Inc - **Location:** Richmond, VA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Integration Architecture, Software Applications, JIRA, Microsoft Office, Microsoft SQL Server, Microsoft SharePoint, Software Engineering, Information Technology, Tools for Reporting, QNXT, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e6b5c53c5198db57 ## About the Role Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's Degree preferred Experience in lieu of Bachelor's Degree 3 years of relevant experience with a degree 5+ years of relevant experience without a degree, * Experience with application support (claims processing system like QNXT a plus) * Familiarity with key managed care functions (Medicare and Medicaid ) or commercial including claims, enrollment, and Medical Management* Microsoft Office, SharePoint, * Microsoft SQL Server, reporting tools, ServiceNow , JIRA * Excellent communication skills * Strong analytical and critical thinking skills * Documentation and requirements gathering, conducting interviews. ## Description Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues as needed. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)