> Markdown version of [/jobs/ext/590425-knowledge-base-coordinator](https://www.wearedevelopers.com/jobs/ext/590425-knowledge-base-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Base Coordinator - **Company:** The Child Center Of NY, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Health Informatics, Collaborative Software, Knowledge Management, Microsoft Office, System Testing, EHR Systems, Electronic Medical Records, DocuSign, Software Version Control - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a7d426dd9d6c88b ## About the Role Do you have experience in User training (technical support)?, Do you have a Associate's degree?, The ideal candidate combines strong technical documentation, oral and written skills along with customer service, problem-solving, and training experience in a healthcare environment., * Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience. * Knowledge of clinical workflows and healthcare operations. * Strong written communication and technical documentation skills. * 2+ years of experience supporting EHR systems in a healthcare environment. * Experience with help desk ticketing systems and end-user support. * Experience developing and delivering training materials and presentations. * Proficiency with Microsoft Office Suite and collaboration tools., * Bachelor's degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience. * Experience with EHR platforms including ePrescribing and eLabs management. * Familiarity with eLearning Management Systems, i.e. Relias * Familiarity with ITIL, knowledge management practices, or instructional design principles. * Experience supporting healthcare regulatory requirements including HIPAA compliance. Key Skills & Competencies * Technical writing and documentation * Training facilitation and presentation skills * Problem-solving and critical thinking * Customer service and user support * EHR workflow analysis * Organization and time management * Communication and interpersonal skills * Attention to detail * Ability to manage multiple priorities in a fast-paced healthcare environment Work Environment * Remote healthcare/clinical environment * Occasional after-hours support during upgrades or go-live events * Some onsite travel required for EHR implementations, go lives and end user trainings * Interaction with clinical, operational, and technical teams across the organization ## Description The Knowledge Base Coordinator is responsible for managing and maintaining the organization's system knowledge base including electronic health record (EHR), DocuSign and other 3rd party applications. In addition, this position is responsible for supporting the Help Desk by providing assistance through help desk functions, documentation and coordination of user education and training initiatives., Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation. * Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows. * Create standardized templates for consistency across support materials. * Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows. * Maintain version control and archival processes for training and support documentation. Help Desk Support * Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications, including troubleshooting, workflow, and access concerns. * Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner. * Escalate complex issues to appropriate IT, system or vendor support teams when necessary. * Track, document, and monitor support requests to ensure timely resolution and accurate reporting. * Assist with system testing and validation during upgrades, implementations, and optimization initiatives. * Identify recurring support issues and recommend workflow or training improvements. End User Training & Education * Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.) * Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools. * Support go-live activities and on-site user assistance during system implementations or upgrades. ## Related Videos - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)