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# IT Operations Technician

- **Company:** McMaster-Carr Supply Company
- **Location:** Santa Fe Springs, CA, United States
- **Salary:** $119,625.0 - $137,625.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Adobe Creative Cloud, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, IBM Mainframe, Information Technology Operations, Microsoft Office, Windows Servers, Virtual Desktops, Networking Basics, Windows PowerShell, RSA (Cryptosystem), Reliability of Systems, User Accounts, Vmware
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=70439e286cfaf99d

## About the Role

Do you have experience in Windows?

## Description

* Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context.
 * Curious & Analytical: Seek to understand how and why systems work, focusing on root causes rather than just fixing individual symptoms.
 * Analytical Troubleshooter: Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
 * Professional Communicator: Provide clear verbal and written support, especially when supporting users during incidents.
 * Reliable & Accountable: Follow through on commitments and set accurate timelines for user requests and projects.
 * Process-Oriented: Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability.
 * Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate.
 * Automation-Minded: Show active interest in process improvement, automation, or scripting to make support more efficient.

How You'll Make an Impact

 * Provide remote and in-person technical support to internal users.
 * Provision user accounts and manage role-based access to systems and resources
 * Remotely deploy software to PCs and create or maintain deployment packages when needed.
 * Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance.
 * Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues.
 * Image, configure, and replace PCs and other endpoint devices as needed.
 * Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams.
 * Work with systems and security teams to identify and remediate endpoint security vulnerabilities.
 * Identify recurring technical issues and help implement reliable, long-term solutions.
 * Create and maintain basic documentation and runbooks for standard procedures and repeat issues.

Technologies

Experience with some of the following is helpful, but not all are required:

 * Windows 11
 * Active Directory
 * Group Policy
 * Multi-factor authentication (RSA, Azure, etc.)
 * VMware (including VMs and basic VDI concepts)
 * Windows Server 2016/2022/2025
 * Microsoft Office 365
 * Exchange (on-prem or hybrid)
 * Adobe Acrobat DC / Creative Cloud
 * Basic networking concepts (switching, DNS, DHCP)
 * Endpoint security tooling (Counteract, PDQ, etc.)
 * PCs, laptops, scanners
 * HP & Zebra printers
 * PowerShell scripting (basic to intermediate)
 * IBM Mainframe environment

Cash Compensation

Total cash compensation ranges from $119,625 - $137,625, which includes annual cash profit sharing based on company profitability.


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