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# System Support Engineer

- **Company:** ENTEGEE, Inc.
- **Location:** Alpharetta, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), .NET Framework, Application Layers, Computing Platforms, Software Debugging, Oracle SQL Developer, Programming Environments, Robotic Automation Software, Software Engineering, Software Systems, Systems Integration, Transact-SQL, Software Troubleshooting, Vba Programming Language, Openedge Advanced Business Language, Industrial Software, Allen-Bradley Factory Automation Equipment
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=579e8bc0cfac879c

## About the Role

Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, * Bachelor's Degree preferred in a relevant technical field

 * 2 years of relevant experience in automation, controls, software support, or industrial systems
 * Experience with PLC programming and automation systems such as Allen-Bradley and similar platforms
 * Knowledge of Oracle PL/SQL, Microsoft Transact SQL, .NET Framework, Visual Basic, Java, OpenEdge ABL/Progress, or related programming environments
 * Strong TCP/IP networking skills and understanding of industrial system integration with servo motors, electrical systems, and software platforms
 * Ability to troubleshoot independently with minimal guidance and work in a fast-paced customer support environment
 * Ability to read and understand electrical drawings, mechanical drawings, IT diagrams, and layouts
 * Strong communication skills and ability to train customers through onsite and remote support
 * Ability to work in an on-call rotation and travel as needed, including occasional international travel
 * Valid passport required; French language skills are a plus, * Bachelor's (Required), * Automation systems: 2 years (Required)
 * Software troubleshooting: 2 years (Required)
 * Application layer programming: 2 years (Required)
 * Customer support: 2 years (Required)

## Description

We are actively seeking a Systems Support Engineer for a remote position near Alpharetta, GA. This role provides operational, software, electrical, and mechanical support for robotic systems., * Provide remote and onsite support for software, electrical, and mechanical troubleshooting of automated systems

 * Analyze, debug, commission, and support automation software systems based on customer requirements
 * Perform root cause analysis for software issues, production issues, and recurring system problems
 * Read and interpret electrical and mechanical drawings to identify and support equipment issues
 * Develop, test, and deploy after-sales software features and assist with current and upcoming projects
 * Manage support tickets and maintain knowledge base documentation for customer issues and resolutions
 * Support smaller customer upgrade projects, including scheduling, communication, and deployment coordination
 * Provide onsite and remote customer training on purchased software systems
 * Identify and communicate revenue-generating service opportunities to management
 * Ensure compliance with quality, health, safety, and internal process standards
 * Participate in 24/7 on-call rotation support and escalation management


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