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# Technical Support Engineer

- **Company:** Merative L.P.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $53,560.0 - $80,340.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Communications Protocols, Computer Engineering, Network Architecture, Software Engineering, SQL Databases, Storage Devices, Computer Equipment, Information Technology, Hardware Infrastructure, Network Server
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=59491ef11a025444

## About the Role

Do you have experience in Server hardware support?, Do you have a Bachelor's degree?, * Experience working in a Help Desk environment, Healthcare ideal

 * Strong knowledge of computer hardware such as: workstations, servers & storage devices required
 * Strong knowledge of workstation & server OS platforms required
 * Strong knowledge of network infrastructure and communication protocols required
 * Strong customer service, documentation & communication skills required
 * Ability to manage & prioritize multiple work assignments with minimal supervision required
 * Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required, * 1-3 years experience using/administering medical information systems such as: HIS or EMR solutions.
 * Understanding of clinical workflow in a Cath environment.
 * Familiarity with SQL database technologies
 * Familiarity with HL-7 standards.
 * Background in biomedical engineering

Education Requirements

 * Degree from a Technical College/University or equivalent experience
 * Bachelor's Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics

## Description

The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products., * Takes a self-directed role in the support and resolution of technical issues within the installed base

 * Takes inbound calls and makes outbound calls
 * Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
 * Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
 * Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
 * Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
 * Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
 * Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers


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