> Markdown version of [/jobs/ext/590740-help-desk-manager](https://www.wearedevelopers.com/jobs/ext/590740-help-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Manager

- **Company:** Insight Global
- **Location:** Orange County, CA, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Information Technology Operations, System Center Configuration Manager, Servicenow
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8f4dbcddfd36e27e

## About the Role

Do you have experience in System deployment?, leadership, organization, and communication skills, with the ability to operate independently

in a fast-paced, high-visibility environment., * 7+ years in desktop support / field services / IT operations

 * Experience leading deployments, migrations, or inventory projects

 * Strong organizational and communication skills

 * Comfortable working onsite in hospital environments

 * Ability to manage ambiguous or incomplete data

Nice to Have

 * Experience working in hospital or healthcare environments

 * Familiarity with asset management tools (Tanium, ServiceNow, SCCM, etc.)

 * Experience supporting large enterprise environments (10K+ devices)

 * Prior involvement in device inventory, audits, or rollout programs

 * Certifications such as:

o CompTIA A+

o Microsoft Certified Professional (MCP)

o ITIL Foundation

 * Experience coordinating with clinical or non-technical stakeholders

 * Background in multi-site IT operations or field deployments

## Description

* Lead and coordinate a team of 10 desktop technicians onsite

 * Assign daily work areas across departments and floors

 * Track progress and ensure full coverage of assigned areas

 * Validate collected data against asset systems (e.g., Tanium)

 * Investigate discrepancies in device counts and locations

 * Coordinate scheduling and access with department and clinical staff

 * Ensure accuracy and consistency of all documentation

 * Serve as the primary onsite liaison between the team and client leadership


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Level up your Angular CSS with Tailwind CSS](https://www.wearedevelopers.com/videos/640-level-up-your-angular-css-with-tailwind-css)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Simplifying edge app delivery: one workflow, thousands of devices](https://www.wearedevelopers.com/videos/1608-simplifying-edge-app-delivery-one-workflow-thousands-of-devices)
- [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)