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# Service Desk Specialist (myColorado) - Remote...

- **Company:** The State Of Colorado
- **Location:** United States (Remote available)
- **Salary:** $53,296.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Android Software Development, Apple IOS, JIRA, Mobile Application Software, LiveChat
- **Published:** June 12, 2026
- **Apply:** https://www.juju.com/job/00000000g7c007

## About the Role

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows, One year (1) of professional experience in an occupational field related to the work assigned to the position, including customer assistance and Tier I mobile application support.

Substitutions:

 + Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

 + Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

 + If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

 + Bilingual (English-Spanish) experience supporting mobile applications.

 + AWS live-chat support experience.

 + Government work experience.

 + Experience with troubleshooting Apple and Android mobile apps.

 + Jira ticketing management experience.

## Description

Do you want to make our beautiful state even better? At OIT, we provide secure digital services that put Coloradans first. The Service Desk Specialist supports that mission by providing critical assistance to users to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love.

Some of your important responsibilities will include:

 + Providing Tier I support and customer assistance for a mobile application.

 + Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.

 + Install the myColorado software on supported devices following defined procedures, processes, and methods.

 + Employ Incident Management procedures to enter tickets into the required tracking system.


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