> Markdown version of [/jobs/ext/591628-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/591628-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** FIDELITY INVESTMENTS - **Location:** Irving, TX, United States - **Experience:** Experienced - **Salary:** $89,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Digital Assets, Issue Tracking Systems, Salesforce.Com, Warehouse Management Systems, Boomi, Reliability of Systems, Servicenow - **Published:** June 17, 2026 - **Apply:** https://www.careerjet.com/jobad/usfd1d4dbd759fb72850daf69d501da4c1 ## About the Role * 3+ years of hands-on application or production support experience * Experience supporting retail, distribution, ERP, and/or supply chain systems * Salesforce, Sterling OMS, Blue Yonder preferred * Strong troubleshooting skills with a structured, analytical approach * Experience working with ticketing systems like ServiceNow * Ability to manage multiple priorities in a fast-paced environment * Clear, professional communication with both technical and non-technical users ## Description If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes. This is a hybrid-remote, direct-hire position located in Irving, TX., * Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems. * Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience * Partner closely with business stakeholders to understand issues and deliver practical solutions * Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents * Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation * Perform root cause analysis and identify opportunities for system and process improvements * Escalate complex issues to Level 3 support when needed and follow through to resolution * Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability, Job Description: The Role As a Business Analyst supporting the onboarding of Private Markets in Fidelity Fund and Investment Operations (FFIO), this individual will serve as a … + 7 hours ago, Job Description: The Role Digital Assets Shareholder Reporting is growing at Fidelity! Are you interested in joining a collaborative, operations-focused team? Do you have str… + 8 hours ago, Job Description: The Role Digital Assets Shareholder Reporting is growing at Fidelity! Are you interested in joining a collaborative, operations-focused team? Do you have str… + 7 hours ago + ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Tokenization of Everything: Where the Real World Meets Blockchain](https://www.wearedevelopers.com/videos/1035-tokenization-of-everything-where-the-real-world-meets-blockchain) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Run on Bitcoin](https://www.wearedevelopers.com/videos/29-run-on-bitcoin) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Transforming Newspaper Readers into NFT holders](https://www.wearedevelopers.com/videos/1162-transforming-newspaper-readers-into-nft-holders) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)