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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Youth Guidance - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $48,000.0 - $57,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, Software Deployment, Software Systems, Wide Area Networks, Windows Desktop, Information Technology, Hardware Infrastructure, User Accounts - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e902a5726c48c2d ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Education/Experience/Training * Associates degree or higher in Computer Technology or equivalent field experience. * Minimum of two years of technical/customer service experience. * ITIL certification is required. If not currently certified, it must be obtained within three months of hire. * CompTIA A+ certification is preferred. Skills/Abilities * Experience troubleshooting both local and wide area network issues. * Experience troubleshooting Windows, SharePoint, Office, VoIP, and application issues. * Prior experience of installing software and hardware components in a Windows environment required. * Must possess excellent communication and customer service skills. Core Competencies * Communication: Uses effective written and oral communication with internal staff, teams, and community service; demonstrates empathy and listening * Client orientation: Recognizes needs of diverse stakeholders and approaches relationships with service orientation, to ultimately maximize the impact * Equity mindset: Understands and is committed to goals of equity consistently brings an equity mindset to the organization's work and workplace * Growth mindset: Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if the change is required, demonstrates curiosity and eagerness to learn * Ownership and quality of work: Effectively manages own work, and work of the team to ensure delivery of high-quality work * Supervisory skills: Effectively manages and develops others * Mission drive: Demonstrates commitment to the missing of the organization as a whole and alignment with organization values ## Description Position Summary: Responsible for receiving and resolving IT support requests electronically, via phone and in person in a fast-paced non-profit environment. Travel to various sites to resolve technical issues. Provide excellent customer service for on-site and off-site employees., * Identify, isolate, troubleshoot, document, and resolve IT issue. * Install, deploy, and maintain IT hardware and software systems. * Provision & maintenance of user accounts. * Coordinate timely repair of equipment covered under 3rd party maintenance agreements. * Recognize and escalate high-level issues as appropriate. * Perform preventative maintenance on IT systems as directed. * Provide technology training for staff appropriate to their needs, including new user orientation and in-services as need. * Provide support for cell phones, including set-up, swapping and upgrades. * Maintain orderly, up-to-date records, documentation, and files, using approved practices and record-keeping systems, including inventory. * Create and maintain images for workstations. * Reclaim assets as necessary at the central office and in the field. * Provide support for agency copiers. * Monitor, manage, and report on ticketing system for quality improvement. * Other duties as assigned. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [You’re a great coder? 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