> Markdown version of [/jobs/ext/591886-it-desktop-and-network-technician](https://www.wearedevelopers.com/jobs/ext/591886-it-desktop-and-network-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop and Network Technician - **Company:** Prudential Financial, Inc. - **Location:** Irvine, CA, United States - **Salary:** $70,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, Laptops, Hardware Asset Management, User Administration - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5fd6dafab922c5ba ## About the Role Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * Valid driver's license and reliable transportation. * 1+ years of experience in IT support, help desk, desktop support, or a related technical support role. * Experience supporting Windows 10 and Windows 11 environments. * Familiarity with Microsoft 365 applications and services. * Basic understanding of Active Directory and user account management. * Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware. * Experience using ServiceDesk, Jira, or similar ticketing systems. * Strong troubleshooting, communication, and customer service skills. * Ability to manage multiple priorities in a fast-paced environment. * Ability to lift and transport equipment weighing up to 40 pounds., * Associate degree in Information Technology or a related field, or equivalent work experience. * CompTIA A+ or similar industry certification. * Experience with Microsoft Intune, MaaS360, or other endpoint management platforms. * Experience with hardware inventory, asset management, and equipment lifecycle tracking. * Knowledge of basic networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. ## Description This role is ideal for an IT professional who enjoys helping users, solving technical problems, and working with a variety of technologies. The IT Technician provides hands-on support for desktop systems, mobile devices, Microsoft 365 applications, and endpoint technologies while ensuring employees receive timely and effective technical assistance across multiple company locations., * Provide desk-side, remote, phone, and email support for employees across multiple company locations. * Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues. * Support Windows 10/11 environments and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. * Install, configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and related equipment. * Perform workstation setup for new hires, office relocations, and equipment refreshes. * Support user account administration, password resets, onboarding, and offboarding activities. * Maintain accurate hardware and software inventory records and assist with equipment procurement, deployment, warranty repairs, and asset lifecycle activities. * Support endpoint management platforms such as Microsoft Intune and other mobile device management solutions. * Perform workstation patching, software updates, endpoint compliance activities, and basic security support functions. * Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems while documenting resolutions and knowledge base articles. * Escalate complex technical issues to IT Analysts or other technical teams as appropriate. * Create and maintain user-facing documentation and support resources. * Assist with technology deployments, infrastructure projects, and other initiatives as assigned. * Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support and equipment deployment. * Participate in occasional after-hours maintenance activities and support efforts as required. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)