> Markdown version of [/jobs/ext/592016-level-2-it-support-technician-service-desk](https://www.wearedevelopers.com/jobs/ext/592016-level-2-it-support-technician-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 IT Support Technician (Service Desk) - **Company:** SPIRE TECHNICAL SOLUTIONS, LLC - **Location:** Portland, OR, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,720.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Antivirus, Apple Mac Systems, Microsoft Online Services, Business Systems, Command-Line Interface, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Microsoft SharePoint, Time Tracking Software, Firewalls (Computer Science), Microsoft InTune, Microsoft Onedrive - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac9c9a6bb5b0849e ## About the Role Do you have experience in Windows?, * Love solving complex technical problems? * Enjoy diving into Microsoft 365, networking, and security challenges? * Like helping people and explaining technology in a way that's clear and approachable? * Tinker with tech outside of work just because you enjoy it?, As a Level 2 Technician, you are a key escalation point and problem solver for more complex issues. You bridge frontline support and deeper technical expertise while helping elevate the entire service team. This role requires strong technical skills, clear communication, ownership mindset, and the ability to consistently deliver high-quality client experience., * Strong troubleshooting skills in Windows environments (macOS exposure is a plus) * Microsoft 365 administration (Exchange, SharePoint, OneDrive, Entra ID) * Networking fundamentals (DNS, DHCP, VPNs, firewalls) * Security best practices (MFA, endpoint protection) * PowerShell or command-line experience * Ability to manage multiple priorities while meeting SLAs, * Previous MSP experience * Microsoft certifications (MD-102, MS-102, AZ-104, or similar) * Intune, Microsoft Defender, and automation experience * Strong learning mindset and technical curiosity * Hands-on experimentation (homelab or personal projects) Performance Expectations * Meet or exceed SLA targets * Maintain clear, thorough documentation * Take ownership of issues through resolution * Reduce recurring issues through root-cause problem solving * Deliver a consistent professional client experience ## Description * Provide professional, customer-focused support via phone, email, and remote tools * Resolve escalated issues from Level 1 technicians with efficiency and accuracy * Troubleshoot across Windows, Microsoft 365, networking, and core business systems * Administer Microsoft 365 services including Exchange Online, Entra ID, SharePoint, OneDrive, and Intune * Support onboarding and offboarding of users and devices * Implement and support security measures such as MFA, Conditional Access, and endpoint protection * Perform root cause analysis and document solutions clearly in the PSA * Participate in projects, migrations, and process improvements * Mentor Level 1 technicians and contribute to team growth * Maintain accurate ticket documentation and time tracking How You Fit into Our Process You'll play a key role in delivering our structured service model: * VIP Support: Respond, diagnose, resolve, and ensure client satisfaction * Customer Success: Support onboarding, ongoing engagement, and improvements * NOC Operations: Assist with monitoring, patching, backups, and security * Continuous Improvement: Help refine SOPs, automation, and documentation ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)