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# ERP Business Support Specialist

- **Company:** Convoy
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, System Testing
- **Published:** June 17, 2026
- **Apply:** http://www.jobsclosetohome.com/jobs.php?id=282924&category=All+Categories&country=All+Countries&province=All&city=&distance=100&keyword=&zip=

## About the Role

* College degree in Information Technology, Business Management, Administration or a related field.
 * 6-8 years of relevant experience in ERP systems and business processes within manufacturing and/or distribution industries.

Technical Skills

 * Strong knowledge of core business processes (Purchasing, Sales, Inventory, Finance, etc.).
 * Proficiency with ERP systems.
 * Familiarity with ERP customization processes and continuous improvement practices.
 * Experience working with ticketing systems and user issue management.
 * Bilingual in French and English (preferred).

Soft Skills

 * Strong interest in operational excellence and process optimization.
 * Analytical, methodical, and detail-oriented.
 * Excellent communication and interpersonal skills with the ability to influence stakeholders.
 * Results-oriented and customer-service focused.
 * Effective collaborator and active team player.
 * Adaptable and comfortable with change management.

## Description

The Senior IT Functional Support Specialist acts as a key link between business operations and IT, ensuring ERP systems and related tools are optimized to support operational excellence. This role is responsible for supporting end-users, validating and deploying system enhancements, and leading functional projects across the organization. By collaborating with business stakeholders and technical teams, the Senior IT Functional Support Specialist drives the adoption of ERP best practices, ensures smooth integration of new features, and provides training and documentation to maximize business value., ERP Optimization & Continuous Improvement

 * Develop strategies to maximize the use of ERP and related tools to support business processes.
 * Validate and test new features and system enhancements.
 * Work closely with development teams to translate business needs into functional system changes.

User Support & Training

 * Provide day-to-day functional support to ERP users.
 * Train and support new users, including during acquisitions or expansions.
 * Deliver knowledge transfer to super-users and ensure consistent adoption of best practices.

Documentation & Communication

 * Maintain and update ERP documentation and best practices in a centralized portal.
 * Promote ERP tools and updates through electronic communications, in-person meetings, or webinars.
 * Act as a trusted advisor to business users on ERP functionality.

Project Implementation

 * Lead and support functional projects that enhance ERP utilization.
 * Participate in system testing, rollout, and post-implementation support.
 * Collaborate with cross-functional teams to ensure smooth adoption of new features.


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