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# Third Party Help Desk Agent- Pharmacy

- **Company:** Albertsons, LLC
- **Location:** Boise, ID, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Software Systems
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=52282575f53b430b

## About the Role

Do you have a valid Pharmacy Technician License license?, Do you have a valid Pharmacy Technician Certification certification?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

 * Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred

Skills & Qualifications

 * Strong problem-solving skills and attention to detail

 * Excellent customer service and communication abilities

 * Knowledge of Third-Party processing and NCPDP standards preferred

 * Familiarity with multiple pharmacy software systems a plus

 * Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

 * Ability to multitask, prioritize, and adapt to new systems

 * Strong follow-through and focus on issue resolution

 * Positive, enthusiastic, and compassionate attitude

## Description

The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow-up to ensure accurate and compliant billing., * Respond to pharmacy inquiries regarding Third-Party billing and ensure timely issue resolution

 * Document all calls in the proprietary call management system for tracking, escalation, and reporting
 * Act as a liaison between pharmacies and insurance plans to resolve billing issues
 * Work flexible shifts, including evenings and Saturdays
 * Support departmental projects and participate in cross-training
 * Interpret and respond to internal billing edits to ensure accurate, compliant claims
 * Troubleshoot billing and procedural issues and coordinate with internal teams as needed
 * Navigate multiple applications simultaneously to locate or adjust billing information
 * Manage workload effectively in a call center environment
 * Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
 * Independently research answers using a large resource library
 * Communicate clearly and professionally in both written and verbal formats


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