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# IT Assistant

- **Company:** Down To Earth
- **Location:** Jackson Township, NJ, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, VoIP, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Remote Infrastructure Management, Document Enterprise Platform, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0274a424b4dfc204

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, The ideal candidate has strong customer service skills, a willingness to learn, and an interest in developing a career in Information Technology., * 1-3 years of IT support or help desk experience

 * COMPTIA A+ Certified
 * Strong troubleshooting and problem-solving skills
 * Experience with:
 * Microsoft 365 Admin Center
 * Windows 10/11
 * Active Directory / Entra ID
 * Printers and scanners
 * Mobile device support (iPhone/iPad)
 * VPN and remote access support
 * Familiarity with ticketing systems and remote management tools
 * Excellent communication and customer service skills
 * Ability to prioritize tasks and manage multiple requests
 * Valid driver's license and reliable transportation preferred

Preferred Skills

 * Experience with:
 * Kaseya or similar RMM tools
 * IT Glue or documentation platforms
 * Basic networking concepts
 * VoIP/phone systems

## Description

We are seeking a motivated and detail-oriented IT Assistant to provide day-to-day support for our technology systems and users. This entry-level position will assist with troubleshooting hardware and software issues, setting up equipment, maintaining inventory, and supporting various IT projects., * Provide technical support for desktops, laptops, mobile devices, printers, and peripherals

 * Troubleshoot hardware, software, VPN, and email-related issues
 * Set up and deploy new computers, phones, and user accounts
 * Assist with employee onboarding and offboarding processes
 * Manage Microsoft 365 accounts, permissions, and licensing
 * Support mobile device management and company-issued cell phones
 * Maintain inventory of IT equipment and accessories
 * Document issues, resolutions, and IT procedures within the ticketing system
 * Assist with conference room technology and office equipment setup
 * Maintain organized IT documentation and asset records
 * Escalate complex technical issues when necessary


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