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# Helpdesk Technician I

- **Company:** Miller Kaplan Arase LLP
- **Location:** Burbank, CA, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Software Engineering, Peripherals, Adobe
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3e5c66d043fa976

## About the Role

Do you have experience in Desktop (troubleshooting support)?, Do you have a High school diploma or GED?, Required:

 * High school diploma or GED
 * 1+ year of IT help desk or technical support experience

Preferred:

 * Experience in a professional services environment (CPA firm, law firm, or similar)
 * 3+ years of IT support experience
 * Familiarity with Microsoft 365, Active Directory, and ticketing systems
 * Experience with Thomson Reuters applications, * Strong communication and interpersonal skills
 * Customer-first mindset with empathy and patience
 * Ability to troubleshoot common hardware and software issues
 * Strong multitasking and organizational skills
 * Attention to detail and ability to follow IT processes
 * Team-oriented and collaborative

Physical Requirements:

 * Prolonged periods sitting at a desk and working on a computer
 * Must be able to lift up to 25 pounds at a time, * Strong communication and interpersonal skills. Customer-first mindset with empathy and patience.
 * Ability to troubleshoot and resolve common hardware and software issues.
 * Strong multitasking skills and ability to work in a fast-paced environment.
 * High attention to detail and ability to follow IT policies and procedures.
 * Ability to manage multiple priorities while maintaining a professional demeanor.
 * Team-oriented with a collaborative mindset.

## Description

We are seeking a Help Desk Technician I to join our IT team in a hybrid role based in Burbank (2 days per week in office)

This role serves as the first point of contact for IT support across the firm. We are looking for someone who is not only technically capable, but also a strong communicator and people person-patient, approachable, and service-oriented

The ideal candidate has experience supporting teams in a professional services environment (CPA firm, law firm, or similar), where responsiveness and professionalism are essential.
Supervisory Responsibilities: None, * Serve as first point of contact for IT support (ticketing system, email, phone)

 * Communicate clearly with users and explain solutions in simple, easy-to-understand terms
 * Troubleshoot hardware and software issues (Windows, mobile devices, printers, peripherals)
 * Configure and deploy laptops and mobile devices for employees
 * Maintain and track IT equipment inventory; ship equipment as needed
 * Support Microsoft 365, Adobe, Zoom, VPN, and firm applications
 * Manage and prioritize tickets with timely follow-up and resolution
 * Escalate complex issues as needed
 * Maintain accurate documentation of support requests and resolutions
 * Deliver a high level of customer service with professionalism, empathy, and responsiveness
 * Perform other related duties and projects as assigned


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