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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Operations Specialist - Remote - **Company:** TrueCar, Inc. - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $72,000.0 - $110,400.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Business Process Management, System Configuration, Python (Programming Language), Oracle (Applications), Productivity Software, Salesforce.Com, Workflow Management Systems, Apex Code, Scripting, Application Enhancement Tool, Microsoft Power Automate, Prompt Engineering, Zapier, Low-code, Zendesk, GPT - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a4b4a4bddfbc567 ## About the Role Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * Proven business operations experience with hands-on knowledge of technology platforms * Experience with an enterprise CRM/Customer Success platform (Salesforce, Oracle, Zendesk, Gainsight) * Strong written and verbal communication skills across technical and non-technical audiences * Data-literate: able to interpret data and translate it into actionable recommendations * Demonstrated understanding and use of AI productivity tools (ChatGPT, Claude, Copilot, Gemini) in day-to-day work * Hands-on experience building workflow automations (Salesforce Flow, Zapier, Make, Power Automate, or similar) * Proactive mindset for spotting inefficiencies and designing automated or AI-assisted solutions * Salesforce Admin Certification preferred * Automotive industry experience preferred * Agile, Six Sigma, or Project Management certification preferred * Experience with prompt engineering or AI workflow design preferred * Familiarity with low-code/scripting tools (Python, Apex, or similar) preferred * Bachelor's degree in Technology or Business preferred * Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time ## Description As our Senior Technical Operations Specialist, you are the guardian of the dealer experience. Guided by customer obsession, you serve as the ultimate triage gateway for Dealer Support-owning the resolution of technical and site bugs, lead operations issues, and critical strategic product requests (including feature requests, zip code exclusions, radius changes, VLA removals, and Transfer Fee Matrix updates). By embracing AI-powered tools and workflow automation, you'll reduce manual effort, accelerate resolution times, and deliver a high-quality technical support experience at scale. How you'll drive TrueCar's success: * Partner with the Technology team on Salesforce configuration, testing, management, Books of Business, Reporting, and Dashboards. * Drive user adoption through training, documentation, and communications across the Dealer Sales and Service organization. * Triage and resolve complex user questions, troubleshoot reporting/dashboard issues, and ensure appropriate technical support is in place. * Apply critical thinking to resolve complex problems, document key processes, and facilitate cross-training to mitigate operational risks and eliminate single points of failure. * Identify and implement workflow automations (Salesforce, ZenDesk, Jira, Make) to eliminate repetitive manual tasks. * Leverage AI-powered tools (e.g., ChatGPT, Claude, Copilot) to streamline ticket triage, enhance communications, and derive actionable operational insights. * Innovate and continuously evaluate emerging AI and automation technologies; recommend and deploy solutions that measurably improve efficiency. Your impact as a Senior Technical Operations Specialist at TrueCar: * Eliminate friction: Serve as the triage gateway to unblock dealers and internal teams quickly. * Empower field teams: Directly execute product and system configurations that give dealer-facing teams exactly what they need. * Scale through automation: Build repeatable, automated solutions for high-frequency tasks-freeing the team for higher-value work. * Drive adoption: Establish documentation and processes that make the tech stack stick across the org. * Elevate the ecosystem: Deliver the reporting visibility and technical reliability that underpin a great dealer and consumer experience. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)