> Markdown version of [/jobs/ext/592213-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/592213-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** TIGER INFORMATION SYSTEMS - **Location:** Bethesda, MD, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Software as a Service, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Office Suite, Microsoft PowerPoint, Remote Access Technology, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Tablet Computers, Peripherals, Computer Equipment, Information Technology, Deployment Automation, Laptops, User Administration, Windows Client, User Accounts - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1851e88e82c18bdc ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, You're organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do. If you're a self-starter with an eye for detail and a passion for excellence, we'd love to meet you., * 6-8 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles. * Strong experience supporting and troubleshooting Microsoft Windows 10 and Windows 11 operating systems. * Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams. * Experience diagnosing and resolving hardware, software, and operating system issues on laptops and desktop computers. * Knowledge of network connectivity troubleshooting, including Wi-Fi, VPN, TCP/IP, DNS, DHCP, and remote access technologies. * Experience providing end-user support in both onsite and remote environments. * Ability to install, configure, and maintain desktop hardware, peripherals, printers, and software applications. * Familiarity with Active Directory user account management, password resets, and basic group policy administration. * Experience using ticketing systems to document, track, and resolve support requests while meeting SLA requirements. * Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently. * Excellent customer service, communication, and interpersonal skills. * Ability to prioritize multiple support requests and work effectively in a fast-paced environment., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent. * Experience supporting Microsoft 365 environments and cloud-based applications. * Knowledge of mobile device support, including smartphones and tablets. * Experience with endpoint management and deployment tools. * Familiarity with remote support tools and IT asset management processes. ## Description * Provide Level 1 and Level 2 technical support for end users. * Troubleshoot and resolve issues related to Windows 10/11, Office applications, laptops, desktops, printers, and peripherals. * Support network connectivity issues, including wired, wireless, VPN, and remote access connections. * Manage user accounts, permissions, and password resets. * Document incidents, service requests, and resolutions in the IT ticketing system. * Escalate complex issues to appropriate teams when necessary. * Maintain a high level of customer service while ensuring timely issue resolution. * Assist with hardware deployments, software installations, upgrades, and system maintenance. * Prepare, configure, and deploy laptops, desktops, monitors, and peripheral equipment for new hires and existing users. * Coordinate shipment and delivery of IT equipment to remote employees, contractors, and field personnel. * Generate and manage FedEx, UPS, or other carrier shipping labels for equipment deployment and return. * Receive, inspect, inventory, and process returned equipment from departing employees and contractors. * Maintain accurate IT asset inventory records and support equipment lifecycle management activities. * Reimage, sanitize, and prepare returned devices for redeployment in accordance with company policies. * Assist with employee onboarding and offboarding activities related to IT equipment and account access. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)