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# Technical Analyst - Urgently Hiring!

- **Company:** WOW LLC
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $55,120.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, VoIP, Command-Line Interface, CompTIA Network+, Data Centers, Data Infrastructure, Dynamic Host Configuration Protocol, Domain Name System (DNS), IPv4, IPv6, Virtual Private Networks (VPN), Local Area Networks, Network Monitoring, Network Administration, TCP/IP, Virtual Local Area Networks, Diagnostic Tools, Computer Network Technologies
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f84ef9aab2a0c0b

## About the Role

Do you have experience in Customer communication?, Are you passionate about technology, networking, and solving complex problems? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, WOW! is looking for a Technical Analyst - Commercial to join our team in our Columbus Data Center., * Minimum 2 years of telecommunications, networking, technical support, or call center support experience

 * Strong analytical, troubleshooting, and problem-solving skills
 * Excellent verbal and written communication skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Ability to work scheduled shifts in a 24/7 operation and participate in on-call rotations as needed

Preferred Qualifications

Industry certifications such as:

 * CCENT
 * CompTIA Network+
 * SIP School Certification
 * Equivalent telecommunications or networking certifications

Technical Knowledge

Experience or familiarity with:

 * TCP/IP
 * DNS
 * DHCP
 * IPv4/IPv6
 * VoIP and SIP technologies
 * WAN, LAN, VLAN, and VPN environments
 * Network monitoring and troubleshooting tools
 * Telecommunications services and customer-premise equipment
 * CLI (Command Line Interface) troubleshooting
 * RF and HFC network technologies (a plus)

## Description

In this role, you'll provide advanced technical support for our business customers, monitor critical network and data center systems, and play a key role in delivering the reliable service our customers depend on every day., As a Technical Analyst, you'll serve as a critical member of our 24/7 support organization, supporting SMB, Enterprise, Wholesale, Strategic Enterprise, and Data Center customers., * Provide advanced Tier II technical support for WOW! Business products and services, including voice, internet, cloud, managed services, fiber, and data center solutions.

 * Troubleshoot and resolve complex customer-impacting issues across network, voice, and data environments.
 * Coordinate with customers, vendors, network administrators, technicians, and internal teams to drive issue resolution.
 * Respond to service tickets and customer inquiries while maintaining accurate documentation.
 * Monitor customer and internal networks, servers, storage environments, and applications.
 * Identify, isolate, and communicate service-impacting events quickly and effectively.
 * Support Data Center operations, including:
 * Security systems
 * Power infrastructure
 * HVAC systems
 * Hands-and-feet support
 * Equipment receiving and shipping processes
 * Assist with testing, implementation, and support of new products and services.
 * Maintain compliance with ticket management, operational procedures, and data center security standards.
 * Generate reports and documentation to support operational effectiveness and service quality.


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