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# Senior Technical Service Analyst

- **Company:** Harris Computer Systems
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Basics, Software Troubleshooting, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6efa516615fdb071

## About the Role

Do you have experience in Triage?, * Education in Computer Science, Information Technology, or relevant work experience.

 * 3+ years of experience within a technical support role
 * Proven ability to diagnose and troubleshoot technical issues.
 * Experience working with ticketing systems to manage and document support requests.
 * Basic understanding of networking principles.
 * Aanalytical skills to assess, prioritize, and resolve issues efficiently.

## Description

* Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope.
 * Responsible for timely resolution or escalation of technical issues.
 * Develop, document, and implement standard operating procedures and guidelines.
 * Exercise judgement within defined procedures and practices to determine appropriate action.


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