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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** PeopleGrove Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software as a Service, Data Integrity, Issue Tracking Systems - **Published:** June 18, 2026 - **Apply:** https://www.workingnomads.com/jobs/implementation-manager-peoplegrove-1674751 ## About the Role * 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles. * Strong client-facing and relationship management skills. * Demonstrated success managing complex, multi-stakeholder projects. * Experience working with colleges, universities, or the education sector (preferred but not required). Technical and Professional Skills * Proficiency in project management (planning, timelines, issue tracking, risk management). * Excellent verbal and written communication skills, including presentations. * Strong problem-solving mindset with the ability to simplify complex requirements. * Ability to understand and contribute to solution design discussions. * Highly organized, detail-oriented, and deadline-driven. * Customer-first mindset with strong accountability and ownership. * Familiarity with agile environments and collaboration with product/engineering teams is a plus. Soft Skills * Ability to influence, lead discussions, and drive decision making with clients and internal teams. * Collaborative working style across Sales, Product, Engineering, and Client Success teams. * Comfortable in a dynamic, fast-moving environment. ## Description The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset., Implementation & Project Management * Lead full lifecycle SaaS implementations-from discovery and design through configuration, testing, training, and go-live-ensuring a smooth transition to ongoing client support. * Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met. * Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies. * Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria. * Guide clients through solution design and configuration decisions aligned with best practices. * Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks. * Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes. Client & Stakeholder Management * Serve as the primary point of contact for client project teams and stakeholders. * Build strong, trust-based relationships and deliver a positive, consultative implementation experience. * Set clear expectations, communicate project status, and lead effective client meetings and presentations. * Advocate for client needs internally while balancing project objectives and product capabilities. Solution Design & Documentation * Participate in solution design discussions and validate configuration options to meet client goals. * Document processes, requirements, use cases, and configuration specifications. * Contribute to internal process improvements and best practices for scalable implementation delivery. * Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations. Cross-Functional Collaboration * Partner with Sales for seamless post-sale handoff and alignment of goals and scope. * Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement. * Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support. * Champion continuous improvement of internal onboarding practices and SOPs. ## Related Videos - [Software Rollouts Are a People Problem: Meet the Nine Change Management Monsters](https://www.wearedevelopers.com/videos/2109-software-rollouts-are-a-people-problem-meet-the-nine-change-management-monsters) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [You’re a great coder? 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