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# IT Customer Support Analyst

- **Company:** CoxHealth
- **Location:** Springfield, MO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=219c77f46a8bcea7

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: * Preferred: Associate's degree in Computer Science, Information Technology, Experience: * Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: * Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. * Strong communication skills, empathy, and patience to effectively assist end users with technical issues. * Ability to diagnose and resolve simple technical problems such
as password resets and basic software issues. * Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A



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