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# IT Generalist

- **Company:** Value Driven Solutions
- **Location:** New Orleans, LA, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Basics, Network Connections, Information Technology, User Accounts
- **Published:** June 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc3db5eab5ca81ec

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree, technical certification, or equivalent experience in IT.

 * 2+ years of help-desk or desktop-support experience.
 * Working knowledge of Windows, Microsoft 365, and basic networking.
 * Strong customer-service orientation and troubleshooting skills.
 * Ability to work on-site and lift / move standard IT equipment., * CompTIA A+, Network+, or Security+ certification.
 * Experience in a manufacturing or regulated (ITAR/defense) environment.
 * Exposure to cybersecurity compliance practices., This position supports ITAR- and EAR-controlled programs. Applicants must be a "U.S. Person" as defined under 22 CFR §120.62 (U.S. citizen, lawful permanent resident, or protected individual). The facility is access-controlled and the role is subject to a background check and, for certain programs, eligibility for a U.S. government security clearance.

## Description

The IT Generalist is the hands-on, front-line technology resource for the Company's facility. Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR-controlled aerospace manufacturing environment. It is an excellent opportunity for a versatile IT professional who enjoys solving a wide range of problems and growing with a fast-scaling aerospace and defense company., * Provide first- and second-level support for desktops, laptops, mobile devices, printers, AV, and software.

 * Image, deploy, and maintain end-user hardware; manage user onboarding and offboarding.
 * Administer user accounts, permissions, and email within Active Directory / Entra ID and Microsoft 365.
 * Troubleshoot network connectivity, basic server, and peripheral issues; escalate as needed.
 * Support cybersecurity hygiene-patching, endpoint protection, MFA, and access controls-per NIST 800-171 / CMMC practices.
 * Maintain IT asset inventory, documentation, and the support ticket queue.
 * Assist with conference-room, shop-floor, and lab technology setups.


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