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# Product Support Specialist, SmartSense ( Mishawaka IN, Lehi, Utah Hybrid)

- **Company:** SmartSense by Digi
- **Location:** Mishawaka, IN, United States
- **Experience:** Experienced
- **Salary:** $41,496.0 - $58,968.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Issue Tracking Systems, Netsuite, Software Tools
- **Published:** June 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c641bf42fb6c4ada

## About the Role

Do you have experience in Ticketing system technical support?, * Passion for working with customers and providing outstanding experiences

 * Strong multitasking and organizational skills in a fast paced environment

Desired but not required

 * 2yrs of experience working in technical or product support
 * Previous experience in working with CRM software tools

## Description

In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team's phone queue to assist customers. The day-to-day activities of a Solution Support Specialist will require attention to detail, speed, and effective communication skills.
What We Offer

 * A fun, fast paced team that turns data into valuable information
 * Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries

What You Will Do

 * Work through customer's problem, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs
 * Learn industry standards and terminology including CDC guidelines and HACCP compliance
 * Be proficient in tools such as JIRA and NetSuite
 * Manage customer escalations by leveraging expertise in industry knowledge


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