> Markdown version of [/jobs/ext/594680-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/594680-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** SalesEdge Solutions - **Location:** United States (Remote available) - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Bluebeam, On-screen Takeoff - **Published:** June 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e22fb7bd5e1067f ## About the Role Do you have experience in Digital quantity takeoff?, * HVAC, plumbing, mechanical, engineering, or MEP industry experience. * Minimum 1 year working for an MEP contractor, manufacturer representative, engineering firm, or similar construction-related organization. * Hands-on experience with estimating, takeoffs, bid management, blueprint review, or related workflows. * Working knowledge of Bluebeam, On-Screen Takeoff (OST), or similar blueprint and construction document software. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written communication skills. * Ability to explain complex concepts clearly and patiently to customers with varying levels of technical knowledge. * Strong organizational skills and the ability to manage multiple priorities simultaneously. * Comfortable working in a fast-changing startup environment., * Previous customer support, technical support, customer service, or training experience. * Experience working with SaaS or construction technology platforms. * Familiarity with CRM, ticketing, or customer support systems. * Experience working remotely in a highly collaborative environment. Who You Are: * A construction professional who is excited about technology and helping others succeed. * Naturally curious and energized by solving problems. * A strong communicator with high emotional intelligence and empathy. * Able to break down complicated issues into simple, actionable solutions. * Self-motivated, accountable, and dependable in a remote environment. * Comfortable balancing multiple conversations, priorities, and tasks throughout the day. * Hungry to learn, grow, and take on new challenges. * Willing to go above and beyond to deliver an outstanding customer experience. * The type of teammate who stays engaged, communicates proactively, and takes ownership. ## Description This is not a traditional help desk role. We're looking for someone with real-world construction industry experience who can jump on a video call with an estimator, understand their challenge immediately, and guide them to a solution. Someone who enjoys solving problems, learning new technology, and helping customers succeed. You'll serve as a critical resource for customers, handling support inquiries, troubleshooting product issues, answering live messages, and helping customers get the most value from our platform. This role is fully remote, but highly collaborative. Success requires someone who is proactive, responsive, and engaged-not someone who disappears behind a screen. What You'll Do: * Provide exceptional technical support through chat, email, phone, and video calls. * Troubleshoot customer issues related to estimating, takeoffs, bid management, and software workflows. * Assist customers with blueprint and construction document-related questions. * Respond quickly to inbound support requests while maintaining a high level of service and professionalism. * Investigate product issues and collaborate with Product and Engineering teams when escalation is needed. * Stay up to date on product releases, feature updates, and industry best practices. * Create and maintain support documentation, FAQs, and customer-facing resources. * Identify recurring customer challenges and recommend process or product improvements. * Serve as a trusted resource for customers navigating new technology and workflows. * Help ensure customers have a positive experience throughout their journey with our platform. ## Related Videos - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Why Great Developers Stay Poor](https://www.wearedevelopers.com/videos/100102-why-great-developers-stay-poor) - [The Rise of Reactive Microservices](https://www.wearedevelopers.com/videos/494-the-rise-of-reactive-microservices) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)