> Markdown version of [/jobs/ext/594884-software-support-manager-not-remtoe](https://www.wearedevelopers.com/jobs/ext/594884-software-support-manager-not-remtoe). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Manager (NOT REMTOE) - **Company:** PSNI, LLC - **Location:** Amherst, NH, United States - **Experience:** Expert - **Salary:** $100,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Software Applications, Software as a Service, Databases, Microsoft Office, Software Engineering, Electronic Medical Records, Information Technology - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b58d9676214c43f7 ## About the Role Do you have experience in Word embeddings?, Do you have a Bachelor's degree?, Associates or higher education in IT or Software Development 5 years plus experience leading a support team in delivering outstanding customer service for cloud-based software applications Management Skills: ability to manage, troubleshoot, and gather needed information to escalate related to issues with software applications Attention to detail is a necessity. Ability to communicate with clients and internal departments in a positive, diplomatic, and professional manner. * Ability to translate complex technical information in a non-technical way Strong technical, organizational, and analytical skills Strong IT experience with software applications and networking experience a plus Electronic Health Records experience a plus Ability to read, write, type, and speak English. Ability to read, analyze, and interpret software manuals, technical procedures, and governmental regulations. Experience using Microsoft Office in a Windows environment required. Knowledge of Database software; Internet software and Word Processing software. ## Description The Software Support Manager's role is to ensure PSNIs' customers receive outstanding Support and all their needs are met. The Software Support Manager oversees the Support department's day-to-day functions. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)