> Markdown version of [/jobs/ext/594997-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/594997-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - **Company:** REA VILLAGE PHARMACY - **Location:** Dallas, TX, United States - **Salary:** $78,000.0 - $108,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Remote Service Software, Software Engineering, EHR Systems, Connectivity Problems, Information Technology, User Accounts - **Published:** June 21, 2026 - **Apply:** https://www.careerjet.com/jobad/us5c080d9b69a1a2a387b143feac8701b2 ## About the Role The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels., * High school diploma or GED required * Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk, technical support, or related experience preferred * Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications * Strong verbal and written communication skills * Customer-first mindset with the ability to remain calm, professional, and helpful under pressure * Strong attention to detail and ability to accurately document support activity * Ability to handle confidential information with professionalism and discretion Preferred Qualifications * Associate degree in Information Technology, Computer Science, or a related field * Experience supporting users in a healthcare, clinical, medical office, or regulated environment * Experience with EMR/EHR systems, healthcare applications, or clinical software * Familiarity with ticketing systems, remote support tools, and IT documentation processes Ideal Candidate The ideal candidate is a dependable, service-oriented IT help desk professional who enjoys helping users solve problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are essential. ## Description We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues while maintaining strict confidentiality and HIPAA compliance., * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account lockouts * EMR/EHR and healthcare application access issues * VPN, email, and basic connectivity problems * Software and basic hardware troubleshooting * Follow documented procedures, knowledge base articles, and internal support workflows * Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system * Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed * Deliver professional, patient, and customer-focused support to users of all technical skill levels * Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies * Support increased ticket or call volume during peak periods, system updates, and special projects * Assist with basic user account setup, access changes, and application support as needed, We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthc… + 1 month ago + Apply easily, Who we are looking for... We are looking for a Revenue Specialist III who is responsible for overseeing all hospice billing operations, including claims processing. This role ens… + 7 days ago + ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)