> Markdown version of [/jobs/ext/595082-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/595082-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Engineer

- **Company:** APN Consulting Inc
- **Location:** Ashland, PA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, IMac, Configuration Management, Microsoft Management Console, Web Browsers, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Software Vulnerability Management, Microsoft InTune, Servicenow
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61436f4171cb4ec9

## About the Role

Do you have experience in UEM?, Do you have a High school diploma or GED?, 1. Should have experience in Deskside process and support

 2. Maintain inventory and support IMAC (Install, Move, Add, Change) activities

 3. Act as onsite IT representative for business users

 4. Excellent Oral and Written Communication skills

 5. Hands on Experience on resolving customer issues related to the infrastructure

 6. Deployment of hardware, including hardware and OS refresh activities.

 7. Provide first level support for Printers and MFP.

 8. Intune Mobile Device management

 9. Knowledge on SCCM and deployment, * High school or equivalent (Required), * Desktop Support: 5 years (Required)
 * Printer support: 2 years (Required)
 * AV support: 1 year (Preferred)
 * SCCM/Intune/Mobile Device Management: 1 year (Required)

Ability to Commute:

 * Ashland, PA 17921 (Required)

## Description

10. Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills

 11. Patching and Vulnerability Management for workstations

 12. Management platform, including device provisioning, configuration, deployment, inventory

 13. Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.

 14. Incident, Problem, and Service Request Ticket Management in ServiceNow.

 15. Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.

 16. Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.

 17. Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).

 18. Identification of Continuous Improvement opportunities.


## Related Videos

- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page)