> Markdown version of [/jobs/ext/595085-lead-experience-architect-adobe-journey-optimizer](https://www.wearedevelopers.com/jobs/ext/595085-lead-experience-architect-adobe-journey-optimizer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Experience Architect, Adobe Journey Optimizer - **Company:** Humana Inc. - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $126,300.0 - $173,700.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Information Systems, Service Design, Strategies of Testing, Adobe, Performance Monitor - **Published:** June 21, 2026 - **Apply:** https://www.juju.com/job/00000000g9r41b ## About the Role You will blend strategic experience design with hands-on platform enablement. This work will involve collaboration across multiple teams, including marketing, IT, data science, and personalization. The goal of this collaboration is to ensure that journey structures are aligned with business goals and optimized for real-time personalization, experimentation, and enterprise scalability., + Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field + 5+ years in experience architecture, customer journey design, or marketing technology + 5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms + Experience designing scalable, reusable journey frameworks and logic structures + Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams + Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks + Experience working in Agile environments and collaborating across pods Preferred Qualifications + Experience supporting MarTech platform migrations or platform enablement plans + Familiarity with NBA experimentation frameworks and multivariant testing strategies + Background in healthcare, insurance, or other regulated industries + Exposure to scaled Agile frameworks (e.g., SAFe, LeSS) + Certification in Experience Design, Product Management, or Marketing Technology + Experience collaborating with data science and engineering teams on personalization logic + Knowledge of consent and preference management frameworks and their impact on journey design Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. ## Description + Act as a design lead across agile pods, validating journey logic and supporting AJO builders + Provide reusable templates, documentation, and guidance to accelerate pod-level execution + Promote consistency across pods while enabling flexibility for experimentation and variation AI Enablement & Optimization + Collaborate with data science and personalization teams to embed NBA logic into journey design + Support multivariant testing strategies and content delivery + Monitor performance and recommend design optimizations based on engagement data Cross-Functional Collaboration + Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic + Collaborate with Agile pods, personalization teams, and data science to ensure journey blueprints are feasible, scalable, and aligned with enterprise goals + Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams + Contribute to governance frameworks for journey logic, personalization rules, and compliance Use your skills to make an impact This role is foundational to our ability to grow personalized, compliant, and connected experiences across the enterprise. You'll be the connective tissue between strategy and execution-ensuring that what we design is not only visionary but also buildable, measurable, and repeatable. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Would You Buy Your Own HR? A Product Mindset for People Leaders](https://www.wearedevelopers.com/videos/1874-would-you-buy-your-own-hr-a-product-mindset-for-people-leaders) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)