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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** Insight Global - **Location:** Phoenix, AZ, United States - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software as a Service, Inventory Management Software, Microsoft Office, Netsuite, Oracle (Applications), Software Requirements Analysis, Performance Monitor - **Published:** June 21, 2026 - **Apply:** https://www.juju.com/job/00000000g9xwm4 ## About the Role * 1+ years of experience in implementation, deployment, or training roles (technical/IT preferred). * Proven experience delivering virtual instructor-led training. * Strong project coordination and organizational skills-able to juggle multiple priorities. * Analytical thinker with excellent problem-solving skills. * Proficiency in Microsoft Office Suite and project management tools. * Excellent communication, facilitation, and interpersonal skills. * Experience with large-scale IT or software rollouts. * Oracle, NetSuite, or other SaaS platforms preferred. * Familiarity with asset/inventory management systems. * Understanding of maintenance programs and maintenance shops * Knowledge of project management methodologies (e.g., Agile, Waterfall). * Experience leading post-go-live hypercare. ## Description We're seeking a driven Implementation Specialist to play a pivotal role in the success of our Mpower project deployments. This position goes beyond routine implementation-you'll be directly shaping the readiness, training, and adoption experience for end-users across our organization. From ensuring asset and inventory accuracy, leading engaging virtual instructor led training, to supporting users through the critical go-live and hypercare activities, you will be at the center of smooth and successful deployments. This is a hands-on role for someone who thrives at the intersection of technical execution, end-user training, and real-time problem-solving. If you're passionate about helping teams adopt new technology with confidence and efficiency, this is your opportunity to make a lasting impact. What You'll Do Asset & Inventory Readiness * Lead training and readiness activities to ensure assets and inventory align with system requirements. * Validate data accuracy through weekly reporting. * Provide expert guidance to resolve inventory setup issues. End-User Training * Deliver virtual instructor-led training for Clerks, Maintenance Leads, and Technicians. * Tailor sessions to drive engagement and ensure mastery of Mpower software before go-live. * Act as a trusted guide for end-users, supporting them through training and transition. Cutover & Blackout Week Preparation * Coordinate preparation activities and facilitate cutover/blackout training sessions. * Partner closely with deployment site leaders to ensure readiness for go-live. * Clearly communicate plans, procedures, and expectations to all stakeholders. Go-Live Execution (Week 1) * Provide remote support during go-live, ensuring critical tasks are completed seamlessly. * Troubleshoot issues in real-time, minimizing disruption to operations. * Monitor site progress and deliver concise updates to leadership. Post-Go-Live Support & Hypercare * Lead hypercare efforts, supporting end-users as they adapt to new systems. * Monitor performance and user feedback, proactively addressing challenges. * Drive a smooth transition to long-term support teams for sustainable adoption. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)