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# IT Support Technican

- **Company:** Insight Global
- **Location:** Carlsbad, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Computer Networks, Network Troubleshooting, Microsoft Office, Network Connections, Microsoft SharePoint, TCP/IP, Wide Area Networks, Wireless Access Point, Wireless Networks, Tablet Computers, Microsoft InTune, Servicenow
- **Published:** June 21, 2026
- **Apply:** https://www.juju.com/job/00000000g9xwl9

## About the Role

* Windows 10/11 support and troubleshooting

 * Office 365, SharePoint, Teams

 * Printer and peripheral support

 * Mobile device support (iOS/Android)

 * Service desk experience (preferably ServiceNow)

Network & Systems:

 * Basic understanding of TCP/IP, LAN/WAN

 * Wired/wireless network troubleshooting

 * IP phone and switch cabling support, 3-5 years of experience with end-user/IT/ Desktop support in a corporate environment

 - Strong experience troubleshooting Windows 10/11, Office 365, Sharepoint, and Teams

 - Mobile device and tablet support experience

 - Experience supporting InTune

 - Ticketing experience (preferably ServiceNow)

 - Network troubleshooting and support experinece

 - Ability to quickly adapt and learn applications in use in the environment.

 - Ability to perform high-level troubleshooting and problem solving.

 - Ability to effectively document resolutions. + previous CUI work - ITAR data

 + cyber awareness

 + securityA+ or Network+ certs

## Description

A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.

Key Responsibilities

 * Provide end-user support for desktops, laptops, mobile devices, and peripherals.

 * offering immediate assistance to users.

 * Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.

 * Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.

 * Manage incidents and service requests through ServiceNow.

 * Assist with onboarding/offboarding tasks including device setup and account provisioning.

 * Maintain and support printers, scanners, and label printers.

 * Document resolutions and contribute to knowledge base articles.


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