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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer, Integrations - **Company:** Nikohealth Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), JIRA, Software as a Service, Monitoring of Systems, Issue Tracking Systems, Swagger, Systems Integration, Openapi, Datadog, Build Process, Zendesk - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb25623b0e13353c ## About the Role Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, * 4-6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or healthcare technology company. * Bachelor's degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study). * Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI). * Experience with monitoring and observability tools (Datadog or similar). * Proficiency with JIRA or similar project management and ticketing systems. * Strong customer-facing communication skills-comfortable hopping on calls, walking customers through complex workflows, and translating technical concepts into simple terms. * Excellent organizational and project management abilities-able to self-prioritize in a fast-paced startup environment. * A customer-first mindset combined with genuine curiosity about how systems connect and communicate. * Familiarity with customer support tools (Intercom, Zendesk, or similar) is a plus. Bonus * Experience in the DME/HME industry or healthcare SaaS. * Background in vendor or partner relationship management., * An entrepreneurial self-starter who thrives in ambiguity and wants to build processes from scratch. * A strong communicator who can translate between technical teams and non-technical customers with ease. * Someone who balances technical aptitude with exceptional people skills-you don't need to be the deepest engineer in the room, but you need to understand the architecture. * A relationship builder who takes pride in becoming the go-to person vendors and customers trust. ## Description We're seeking an Integration Support Engineer to own the post-implementation customer experience for all native integrations and vendor partnerships. This role sits on the Customer Support team and serves as the escalation point for integration-related issues-serving as the bridge between our customers, third-party vendors, and internal engineering team. If you're a technically curious problem-solver with strong people skills and an entrepreneurial drive to build processes from the ground up, we'd love to hear from you!, * Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations. * Own the end-to-end customer experience for integrations post-implementation-from troubleshooting to resolution to proactive communication. * Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs. * Develop and manage vendor relationships, acting as NikoHealth's primary point of contact for integration partners. * Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required. * Train customers on integration touchpoints within the NikoHealth UI-helping them understand how third-party tools interact with our platform. * Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers. * Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues. * Create and maintain integration documentation, runbooks, and support processes to enable the broader support team. * Identify workflow solutions by leveraging knowledge of how other customers use similar integrations-proactively recommending best practices to CSMs and customers. ## Related Videos - [Using code generation for test automation – the fancy way](https://www.wearedevelopers.com/videos/230-using-code-generation-for-test-automation-the-fancy-way) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [For the REST of us: API First and Conway’s Law](https://www.wearedevelopers.com/videos/1932-for-the-rest-of-us-api-first-and-conway-s-law) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Contract-First Frontend: Scaling Reliable UIs with OpenAPI and AI](https://www.wearedevelopers.com/videos/1995-contract-first-frontend-scaling-reliable-uis-with-openapi-and-ai) - [1, 2, 3... 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