> Markdown version of [/jobs/ext/596080-desktop-support-specialist-sr](https://www.wearedevelopers.com/jobs/ext/596080-desktop-support-specialist-sr). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist, Sr. - **Company:** Neora, LLC - **Location:** Farmers Branch, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Windows Search, Networking Basics, Office Suite, Proprietary Software, Software Deployment, Wireless Devices, CIS Benchmarks, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b3f723d69d38707 ## About the Role Do you have experience in macOS administration?, Do you have a Bachelor's degree?, Education & Certifications * AS or BS degree in related field or equivalent experience * CompTIA A+, Network+, or Microsoft Certified Professional (preferred) Experience * 2-4 years of desktop support or helpdesk experience in a corporate environment * Experience owning or independently managing end-user support functions * Ticket-based troubleshooting and documentation experience Technical Skills * Microsoft Windows Desktop OS 10/11 * Apple macOS * Third Party software experience * Microsoft 365 / Office Suite * Active Directory - user account management, Group Policy basics * Network share management, DNS, DHCP, and basic networking concepts * Third-party software installation, licensing, and support Core Competencies * Takes ownership - follows through and closes the loop * Strong analytical and problem-solving skills * Excellent communication and customer service skills * Comfortable building processes and documentation from the ground up * Thrives working independently within a small, collaborative team * Self-motivated, adaptable, and positive under pressure, * Integrity - Be honest, dependable, maintaining a strong work ethic; work diligently, follow company policies, respect co-workers, build trust and exhibit professional and responsible behavior * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. * Problem Solving - Identifies and resolves problems efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason. * Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings. * Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information. * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events., * Encourage an Entrepreneurial Spirit - Believe in your dreams enough to get outside your comfort zone. Remember to live life on your own terms. ## Description The Senior Desktop Support Specialist owns all end-user computing for Neora's corporate environment. As the dedicated owner of desktop support, this role is responsible for the full lifecycle of endpoint and user-facing technology - from device configuration and software deployment to standards enforcement and user support. This is a highly autonomous position that partners closely with the Senior Infrastructure Engineer on escalated issues, while independently owning all desktop, hardware, and helpdesk operations day-to-day. The right candidate thrives in a small team environment, takes pride in building reliable systems and processes, and sees desktop ownership as an opportunity to make a direct and visible impact on the organization. Specific Accountabilities/Essential Functions of Position Helpdesk & User Support * Own and manage the full helpdesk function as the primary point of contact for all end-user technical needs * Ensure timely, effective resolution of all support requests with proper ticketing documentation * Deliver exceptional customer service and serve as a trusted technology resource for all staff * Develop and deliver training to employees on IT tools, best practices, and self-service options * Own the user account onboarding and offboarding process end-to-end Endpoint & Hardware Ownership * Own the full endpoint lifecycle - procurement readiness, configuration, deployment, patching, and retirement - across Windows and macOS * Establish and maintain desktop standards for hardware builds, software configurations, and security baselines * Manage all software deployments, updates, and patch cycles * Maintain accurate IT asset inventory including desktops, laptops, and peripherals * Own support for multifunction printers, conference room technology, and wireless devices Technical Troubleshooting * Diagnose and resolve Windows and macOS application and networking issues independently * Perform basic network troubleshooting and resolve end-user connectivity issues * Collaborate with the infrastructure team on escalated network or server level problems * Proactively identify recurring issues and implement systematic fixes to prevent repeat tickets Documentation & Standards * Build and maintain a knowledge base of user guides, standard procedures, and technical documentation * Document all technical findings, processes, and solutions * Own and enforce compliance with company hardware and software standards * Recommend and implement improvements to IT policies, procedures, and configurations ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [A practical guide to writing secure Dockerfiles](https://www.wearedevelopers.com/videos/109-a-practical-guide-to-writing-secure-dockerfiles) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [OPA for the cloud natives](https://www.wearedevelopers.com/videos/713-opa-for-the-cloud-natives) - [Tomb rAIder: AI Search with Kotlin](https://www.wearedevelopers.com/videos/1989-tomb-raider-ai-search-with-kotlin) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)