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# Integration Specialist - Municipal Metering

- **Company:** Ferguson Enterprises Inc.
- **Location:** Tallahassee, FL, United States (Remote available)
- **Salary:** $40,500.0 - $88,004.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Microsoft SharePoint, Systems Integration, Zoho Office Suite
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f45ae40cfbc8fab

## About the Role

Do you have experience in Zoho?, Do you have a Bachelor's degree?, * Bachelor's Degree preferred, but not required

 * Experience in a customer service or technical support environment required
 * Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred
 * Strong troubleshooting and problem-solving skills
 * Excellent verbal and written communication skills
 * Strong organizational skills with the ability to manage multiple priorities and ticket volume
 * Professional, patient, and effective in resolving complex issues
 * Ability to develop and deliver presentations to groups
 * Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
 * Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred
 * Willingness and ability to travel as needed

## Description

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also supporting project implementation efforts.

Please Note:

 * Candidate must reside in Florida
 * Remote role with approximately 15% travel (3 days per month); remaining time is remote
 * Travel primarily within the assigned region, with occasional overnight stays, * Serve as a primary technical support resource for customers utilizing Neptune systems nationwide
 * Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
 * Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
 * Document customer interactions, troubleshooting steps, and resolutions within the support system
 * Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary
 * Assist with system integrations and support implementation efforts for municipal customers
 * Deliver training to customers and internal teams on system operation and troubleshooting
 * Provide technical product support to field technicians, customers, and vendors


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