> Markdown version of [/jobs/ext/596140-network-end-user-services-support-engineer-south-san-francisco-california](https://www.wearedevelopers.com/jobs/ext/596140-network-end-user-services-support-engineer-south-san-francisco-california). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network & End User Services Support Engineer - South San Francisco, California - **Company:** SLIPSTREAM IT LLC - **Location:** South San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Collaborative Software, Complex Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IT Management, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Network Security, Network Architecture, Networking Basics, Network Monitoring, Routing, Productivity Software, Remote Access Technology, Software Deployment, TCP/IP, Virtual Local Area Networks, Software Vulnerability Management, Wide Area Networks, Wireless Access Point, Wireless Networks, Computer Networking Systems, HybridCloud, Firewalls (Computer Science), Information Technology, Palo Alto Networks, Routing & Switching - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d27ce8f098e2df0 ## About the Role Do you have experience in Communication skills?, * Minimum 3 years of professional IT experience supporting enterprise network infrastructure and end-user environments. * Hands-on experience administering Palo Alto Networks firewalls. * Experience supporting and managing Cisco Meraki networking solutions. * Strong understanding of network fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless networking. * Experience troubleshooting complex network and connectivity issues. * Experience providing direct end-user support in an enterprise environment. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent communication and customer service abilities. * Ability to work independently and manage multiple priorities in a fast-paced environment., * Palo Alto Firewall * Cisco Meraki * Network Infrastructure * Network Security * End-User Support * Troubleshooting * Routing & Switching * Wireless Networking * Enterprise IT Support, * Palo Alto Networks certifications (PCNSA, PCNSE) or equivalent experience. * Cisco Meraki certifications or related Cisco networking certifications. * Experience with enterprise security best practices and network monitoring tools. * Experience supporting hybrid cloud or modern workplace environments. * Previous experience working in biotechnology, healthcare, life sciences, or other regulated industries. ## Description We are seeking an experienced Network & End User Support Engineer to join our enterprise IT team in South San Francisco. This role requires a hands-on IT professional who can effectively manage and support enterprise network infrastructure while also providing high-quality end-user technical support. The ideal candidate will have strong experience with Palo Alto Networks firewalls, Cisco Meraki environments, network security, and troubleshooting complex IT issues across both infrastructure and desktop support domains., * Network Infrastructure & Security. + Configure, administer, monitor, and troubleshoot enterprise network infrastructure. + Manage and support Palo Alto Networks firewalls, including policy management, VPN connectivity, security rule implementation, and threat prevention features. + Administer and maintain Cisco Meraki networking environments, including switches, wireless access points, security appliances, and cloud-based management platforms. + Monitor network performance and proactively identify and resolve connectivity, security, and performance issues. + Support LAN/WAN infrastructure, routing, switching, wireless networks, and remote access solutions. + Participate in network upgrades, migrations, and infrastructure improvement projects. + Maintain network documentation, diagrams, and operational procedures. + Assist with security audits, vulnerability remediation, and compliance initiatives. * End-User Support + Provide Tier 2/3 technical support for employees across hardware, software, networking, and system-related issues. + Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues. + Support Microsoft Windows environments, productivity applications, collaboration tools, and user account administration. + Assist with onboarding and offboarding activities, including workstation setup, software deployment, and access provisioning. + Deliver exceptional customer service while maintaining service level expectations. + Document support activities, resolutions, and technical procedures within the ticketing system. + Collaborate with cross-functional IT teams to resolve escalated issues and improve user experience. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)