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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Technician - **Company:** PNG Telecommunications Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Issue Tracking Systems, Internet Protocol, Network Monitoring, Genesys, Reliability of Systems, Gsuite - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=853932b5d4ad5c3e ## About the Role Do you have experience in Ticketing system technical support?, * Demonstrated ability to troubleshoot technical issues with an introductory level of proficiency. * 2 years of experience in Telecom/SIP environment preferred * Ability to effectively identify when issues require escalation to Tier 2+ support. * Proficiency in using Google Suite and general computer skills. * Understanding of Powernet's products and services. * Excellent customer experience, communication, and interpersonal skills. * Strong analytical and problem-solving abilities. * Understanding of service request ticket flow and logistics processes. * Ability to work independently and as part of a team. ## Description * A Customer-First Problem Solver: You are the friendly first point of contact for our customers, resolving technical issues efficiently and professionally to ensure network reliability. * Eager to Learn & Grow: You are excited to expand your skills through ongoing training and direct mentorship from our experienced Tier 2+ technicians and voice engineers. * A Collaborative Team Player: You thrive in a supportive environment. You look forward to working overlapping shifts with senior team members for easy escalations and daily on-the-job learning. Perks You'll Enjoy * 5 weeks PTO * Remote work * Anniversary gift plan * Employee referral program * Health, vision, dental, and life insurance available * HSA Account * 401k matching, * Support and promote the mission, values, and principles of Powernet. * Provide 1st level technical support to customers, diagnosing and resolving telecommunications issues related to voice services. * Efficiently manage and prioritize assigned tickets, ensuring timely resolution and proactive communication with customers regarding ticket status. * Work in close collaboration with the team to identify when to escalate tickets to our Voice Engineering department. * Monitor network alarms and proactively troubleshoot problems to maintain network reliability. * Perform basic troubleshooting of the voice/SIP suite of products offered. This includes SIP DIDs, Digium, Avaya, Allworx, toll-free numbers, and Genesys voice services. * Demonstrate a solid understanding of IP networking concepts. * Collaborate with Tier 2+ technicians to learn further about complex issues. * Generate reports as requested and analyze data to identify trends and potential issues. * Perform voice routing file uploads as needed. * Maintain accurate records of troubleshooting steps and solutions within the ticketing system. * Have the ability to dispatch in the Cincinnati area to resolve Telco-related issues. * Participation in a rotational on-call schedule, including nights, weekends, and holidays, is required. * Perform other duties as assigned. ## Related Videos - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Develop a Blockchain Application in JavaScript with Lisk SDK](https://www.wearedevelopers.com/videos/188-develop-a-blockchain-application-in-javascript-with-lisk-sdk) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [9 Best ChatGPT-4 Extensions For Developers (2023)](https://www.wearedevelopers.com/magazine/170-9-best-chatgpt-4-extensions-for-developers-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Top ChatGPT Plugins for Developers in 2023](https://www.wearedevelopers.com/magazine/259-the-top-chatgpt-plugins-for-developers-in-2023)