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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer 1 - Hybrid - **Company:** Anatomy IT, LLC - **Location:** Pella, IA, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Systems Engineering, Microsoft Azure, Backup Devices, Client Server Models, Software as a Service, Desktop Computing, Firmware, Issue Tracking Systems, Networking Hardware, Internet Standard, Windows Servers, Network Protocols, Remote Infrastructure Management, Virtualization Technology, Office365, Microsoft InTune, Vmware - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aef30771f259b040 ## About the Role Do you have experience in Windows Server administration?, * 1-3 years' experience as a Systems Engineer * Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems * Proven track record and experience with Microsoft, Mac, and Virtual services * Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching * Working technical knowledge of current network hardware, protocols, and internet standards * Strong background with ticketing systems and tracking work * 1+ years in a customer facing role, MSP preferred * 2+ years working with SaaS products * Microsoft Certifications preferred * Bonus point for Intune, ConnectWise, RRM tool experience * Virtualization technology certified a plus (Azure, VM Ware and AWS) * Experience with MSP tools like ITGlue are a bonus CORE COMPETENCIES * Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues * Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools * Ability to communicate effectively and professionally with all customer contacts * Ability to provide clear written communication for ticket/project updates * Clear written communication to maintain organization and control over all information related to customer tickets and assignments * Excellent verbal skills for customer interaction * Excellent documentation skills * Dedicated to always providing exceptional customer service * Proficiency in all aspects of the core technical requirements * Strong team collaboration skills ## Description The Systems Engineer 1 (SE1) is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include remote and/or onsite consulting, troubleshooting, and support for clients with various technologies, installation and integration, and troubleshooting of systems services. The SE1 must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. This is a hybrid position; the SE1 will work remotely and go onsite as needed, or as required by client agreements. RESPONSIBILITIES * Customer Satisfaction through the delivery of world class Support Services * Optimizing productivity while assigned to customer tickets or projects * Ability to prioritize work through ticket and project status * Problem-solving and resolution of systems issues and escalating where appropriate * Ticket Quality Control and Ticket Management * Customer Service, including in-person, phone, video, and email communication * On-site visits to nearby customers (20%) * Occasional on-call responsibility/rotation * Participation in process improvement initiatives * Documentation skills for customer environments ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)