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# HelpDesk Support Specialist

- **Company:** VC5 Consulting
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Citrix Systems, Wide Area Networks, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31b9c570d0a8ca56

## About the Role

Do you have experience in WAN?, Do you have a High school diploma or GED?, * Eligible to permanently work in the US without sponsorship.

 * High school diploma or GED equivalent.
 * 1-2 years of technical support experience, including phone-based troubleshooting.
 * 1-2 years of experience in the support of networks and related systems.
 * Understanding of Local Area Networks (LAN) and Wide Area Networks (WAN).
 * Experience providing remote support via VPN, Citrix, or wireless connections.

## Description

This role focuses on delivering accurate and customer-centric technical support to end users primarily via phone and email. The Support Center Specialist will troubleshoot and resolve both basic and complex technical issues, collaborate with IT teams to deploy upgrades and new services, and maintain documentation. This position offers the opportunity to engage in IT projects and share knowledge within a collaborative team environment., * Provide first-level technical support via phone and email, ensuring timely and professional service to end users.

 * Troubleshoot and resolve hardware, software, network, and connectivity issues to enhance user experience.
 * Collaborate with IT teams to deploy hardware and software upgrades, contributing to the overall efficiency of IT operations.
 * Assist with product testing and special projects, helping to ensure that new systems meet user needs.
 * Maintain and update knowledge base articles and documentation to support continuous improvement in service delivery.


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