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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Halcyon Financial Technology - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $80,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Audit Trail, Microsoft Online Services, Multi-Factor Authentication, Interoperability, Microsoft SharePoint, Microsoft InTune, Deployment Automation, CIS Benchmarks, GPT, User Accounts - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c60b7c09ead1a007 ## About the Role Do you have experience in Direct client contact?, * 6+ years of recent end-user technical support experience, including providing support to executive-level users * Strong problem-solving skills and attention to detail * Excellent written and verbal communication * Strong time management and ability to prioritize * Ability to thrive in a fast-paced environment and work effectively under pressure * Ability to be on-site daily (Monday-Friday) * Available to be on call once per quarter for one week ## Description We are hiring for a full-time Senior IT Support Engineer in the New York Metropolitan area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients. What You'll Do: * Provide advanced technical support for Microsoft 365 services including: + Exchange Online, SharePoint Online, Teams, OneDrive, and Intune * Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment * Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads * Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation toolsImplement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication * Deploy and manage endpoint configurations and security baselines using Intune and Autopilot * Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance * Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency * Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules * Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements * Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)